UPS Customer Service Engineer
Vertiv
London Area, United Kingdom
Job Description Nearly all aspects of our lives involve the use of technology. Connectivity and the use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet the accelerating demand for data one driven by passion and innovation. Vertiv brings together hardware, software, analytics, and ongoing services to ensure a customer s digital infrastructure and vital applications run continuously, perform optimally, and scale with business needs. As a LUL Service Engineer, you will be primarily responsible for startups, planned maintenance, and emergency repairs of UPS, Emergency Lighting, battery systems, power distribution (STS), and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with our customers, sales teams, distributors, and others that fall within your area of expertise, whist maintaining active and open dialogue with the wider Vertiv service management team. Key Responsibilities: A Member of the Team At Vertiv you won t just be a UPS Customer Service Engineer, you will be a valued member of the Vertiv LUL team. We are passionate in collaborating to reach and exceed our client s expectations. You ll deliver towards this by contributing with your technical expertise, taking ownership of situations and support other UPS service team members with best practice and innovative solutions. Customer Focused Delivery Customer excellence is a core Vertiv Value. Expectation to respond appropriately, in a timely manner and professionally to all service calls whilst on duty. You will leverage your expert knowledge of UPS, Batteries, Power Distribution and Site Monitoring equipment to deliver excellent customer experience and service. You will have the opportunity to attend customer site meetings, provide technical recommendations to clients and colleagues. Flexibility Our clients expect their systems to operate 24/7/365, and ultimately Vertiv s critical infrastructure to do the same, therefore, your flexibility is pivotable to the LUL Service Engineer role. The role is predominantly night work, however availability to work days is sometimes required. You must live within two hours travel time by car to Central London. Regulatory, Process and Health & Safety Excellence You will be knowledgeable in current Health and Safety legislation to ensure our clients you and our team are safe whilst carrying out site activities. Ensure all current Vertiv EHS processes are followed. What Work Will You Be Doing? Planned routine maintenance of UPS and associated battery systems. System commissioning, startup, load bank and site acceptance testing. Remedial work tasks either as planned repairs or part of a callout activity. Fault finding, investigations and rectification. On site customer familiarization training. Be included on the UPS callout rota to provide 24hour response. What Will Make You Successful? Experience of working in a field operations role. HNC/HND in Electrical/Electronic Engineering or equivalent or previous experience working with UPS, Emergency Lighting and Battery systems. Experience and understanding of customer mission critical infrastructure and environments. Experience of fault finding and rectification. Ability to effectively communicate technical information and read electrical circuit diagrams. Demonstrate professionalism, cooperation, courtesy, and assertiveness. Demonstrate good customer relation skills by providing a prompt personalized service. Ability to manage multiple tasks simultaneously. Effective planning, set priorities, organize, and coordinate work activities with others. Effectively handle stressful situations. Able to resolve conflict and meet deadlines. Self-motivated and results driven. Good understanding of IT, communication protocols and firmware flashing advantageous. Excellent written and verbal English language. Full driving license essential. What Does Vertiv Offer You? Excellent in-house product training provided by our dedicated Vertiv Academy training centers. Advanced on the job one on one training, experience, and mentoring. 24/7/365 field technical support, provided by comprehensive UK support structure. 220 UK Engineering staff. UK and International dedicated factory technical resolution teams. Selection of company car (including hybrid options), inclusive for personal use or Vertiv van. Laptop, mobile phone, complete tooling, and test equipment. Vertiv workwear, PPE and arc flash safety protection. Standard Monday to Friday working week with ample overtime opportunities. Shift allowance to supplement night time working. 25 days annual holiday entitlement + bank holidays. Generous Vertiv company pension scheme. Company credit card for business expenditure, incl. all travel costs to and from customer sites. 24/7/365 customer call handling center. UK coverage using regional spare parts hubs and logistics network to support our customers. Opportunities for internal progression and personal development.