Supervisor
Big Mamma Group
Manchester Area, United Kingdom, United Kingdom
NEW OPENING ALERT! "Be BIG" at Big Mamma. We are building a NEW SUPER SQUADRA for our new opening CIRCOLO POPOLARE in MANCHESTER . We are looking for a superstar SUPERVISOR on our team - are you up for the challenge? Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Supervisor ! YOUR MISSION: You will be part of a BIG MAMMA Floor team, and you will work alongside the Assistant Manager and Floor Manager. You will amplify Big Mamma's digital presence, expand our community, and skyrocket engagement. You'll support and inspire the floor team, run smooth service, and be the go-to problem-solver and motivator. You'll participate in our team's onboarding and training. Coaching and mentorship will be your superpowers! You'll ensure every guest leaves saying, "WOW!" through exceptional service, an engaged team, and smooth table rotations. You'll ensure the whole experience is outstanding and issues are resolved promptly. You'll master the details! From knowing our wine lists to our products and food ingredients, you'll keep the operations seamless and on-point. You'll always maintain the highest standards- from correct uniforms and proper restaurant set-up to H&S compliance and the correct music. You'll be on it. You'll be the brand ambassadors of our values: authenticity, entrepreneurial, meritocratic, and excellent YOUR SKILLS: An experienced supervisor with a positive, can-do attitude that's contagious to guests and team members alike. You have experience working in high-volume, fast-paced restaurants and a deep appreciation for Italian culture and cuisine (we like to call it amore!). You have strong organisational skills and the ability to oversee large teams and work well under pressure. A proactive team player who's eager to learn and make an impact. You are driven to exceed expectations, meet the KPIs and smash given targets. OUR OFFER: Permanent, full-time position Annual salary of £45,500 (48hr/ week) 5 days working week with 2 consecutive days off Tasty staff food served family style 50% staff discount + monthly team lunches Open Up - free, confidential mental health and wellness support Wagestream: Financial Well-Being platform that allows you to access your wages between paydays Regular training & growth opportunities Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma