Senior Technical Account Manager - Preston
Vriendenvanzhga
Preston, England, United Kingdom
Senior Technical Account Manager - Preston Senior Technical Account Manager required for an award-winning Microsoft partner, based near Preston. Are you passionate about technology and customer service? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you! Key Responsibilities: Provide technical support during pre-sales and post-sales processes. Hold regular account review meetings to analyze customers' needs and suggest upgrades or additional features. Understand client needs and roadmap future solutions. Manage existing portfolio and develop key accounts. Attract new business opportunities to grow your portfolio and pipeline. Upsell, cross-sell, and develop accounts to ensure maximum profitability. Build lasting relationships with key stakeholders. Negotiate new contracts and payment terms. Build, manage, and forecast a solid 3-month pipeline. Liaise with Service Delivery team to ensure customer requirements are fulfilled. Skills: Strong communication and customer service skills. A good work ethic, professionalism, and a desire to develop your skills. A solid technical background with hands-on experience in digital and cloud-based technologies. Experience managing SME customers. Passion for working within the Telecoms & IT Sector, ideally with previous sales experience in this environment. Knowledge of Cloud Services, Microsoft and Linux technologies, VOIP & Unified Communications. Confidence in selling Cisco, Juniper, or Meraki products. Previous Technical Account Management experience with a demonstrable understanding of the sales process. Ability to project manage bigger projects from presales to implementation. Ability to work autonomously and manage your own workload. Full UK driving license. Familiarity with CRM systems to build and manage pipelines effectively. Excellent problem-solving skills and the ability to remain composed under pressure. Experience with tools such as Salesforce, Autotask, Kaseya, Ability, and other quoting platforms is essential for success in this role. Self-motivation, resilience, and a results-driven mindset. Salary And Benefits: Competitive salary ranging up to £60,000 basic per year, with uncapped commission. Hybrid role with flexibility to work from the office and remotely. Travel to customer sites for scheduled meetings. 25 days holiday, plus UK Bank Holidays. An additional day off to celebrate your birthday. Life insurance. Income Protection cover. Employee Assistance Programme (EAP). If you are interested in the Technical Account Manager role, please submit a copy of your CV. For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth 01202 233777 option 4 for IT. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency. Seniority level Mid-Senior level Employment type Contract Job function Marketing Services #J-18808-Ljbffr