Senior Digital Communications Officer
Refugee Action
Manchester, England, United Kingdom
Salary : £36,124 starting salary (salary range will increase to a max £38,626 via the length of service) per annum plus £4,190 Inner London Weighting if based in London per annum Contract : Fixed Term contract until June 2026 Hours : Full-time. 35 hours per week (excluding lunch breaks). Some evening and weekend work may be required for which time off in lieu should be claimed. Location : Any Refugee Action Office: London, Manchester, Birmingham, Bradford. We will consider a UK-based hybrid working option. Applying for this role please read: Applications for this role are only open to people who identify as having lived experience of forced displacement due to war, invasion, persecution or human rights abuses. (This also includes British nationals living/working overseas who have been forced to leave due to war, invasion, persecution or human rights abuses). Current Refugee Action employees with and without lived experience, are eligible to apply. About Refugee Action Refugee Action exists to work with refugees and people seeking asylum who ve survived some of the world s worst regimes. We are a national charity with more than 40 years experience of empowering people who ve survived some of the world s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them. About the post This exciting role would mean joining Refugee Action at a crucial point in the charity s 40-year history, full of opportunity and potential. You will use your creative skills to support the creation of innovative digital content to engage and mobilise existing supporters and add to Refugee Action s rapidly growing audience. Working between the fundraising and campaigns team, this role will support the Digital Communications Manager to deliver our ambitious digital strategy, focusing on the development of engaging digital content, the management of one of our key supporter databases, and will lead on the engagement and retention work which supports Refugee Action s fundraising and campaigning. We are looking for candidates that can demonstrate: Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices. Understanding of how the UK s hostile refugee protection and asylum system impacts those affected by it. Strong understanding of the role of digital tactics in the development and execution of campaign strategies. Strong writing, editing and proof-reading skills, with experience of using these within a fast-paced environment and adapting content for different audiences. Experience of maintaining and nurturing social media communities and creating impactful digital content. Knowledge of Facebook advertising, including the set-up, management and analysis of ad performance. Experience using Canva, or Adobe creative software particularly Photoshop, InDesign and Premiere. Experience of using Engaging Networks or similar system or proven ability to learn new systems quickly. Thorough understanding of website optimisation with experience working with website content management systems. Experience of using Google AdWords, and of using reporting and analytics tools, such as Google Analytics. Understanding of the digital landscape, and emerging trends in web and social technology and digital fundraising. If you have any queries regarding the process and application, please send an email to recruitment@refugee-action.org.uk. Information Session We are running an information session Via Zoom on Wednesday 23 April 4pm-5pm . This will be an opportunity to learn more and ask questions about this role or about any aspect of the recruitment process. Please do attend if you d like to know more. Details for joining the call are below: Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK. Closing date: 27 April 2025 Date posted: 14 April 2025 Interview date: 7 May 2025 Apply Refugee Action Society Building, Regents Wharf, 8 All Saints Street London N1 9RL #J-18808-Ljbffr