Renewals & Customer Service Representative
Acorn Insurance Ltd
Liverpool, GB
Role: Renewals & Customer Service Representative\n\nLocation: Liverpool, Hybrid\n\nWorking hours: 37.5 hours per week, 09:00am - 17:30pm (1 in 3 Saturdays 9:00am - 17:30pm) - Full-time permanent\n\nSalary: £24,255 to £25,876 plus up to £2,000 performance related bonus per annum\n\nThe role is a fast-paced, customer focused sales position, working in a friendly, target-driven predominantly inbound environment where teamwork and positivity are part of the company culture.\n\nThe position will demand the very best of your sales and customer services skills as you deal with new and existing customers\n\nThrough full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.\n\nWhat you will be doing:\n\nReviewing an allocated renewal invite list.\nInvite policies compliantly.\nCheck policy data accuracy.\nEnsure client records are updated appropriately.\nReview a fair analysis of the market.\nHandling Inbound & Outbound Calls.\nRenew Policies motor policies compliantly.\nAuto Renew motor policies compliantly.\nSell Added Value Products Compliantly.\nRespond to Customer Renewal Queries.What we're looking for:\n\nExcellent IT and data entry skills.\nGood standard of numeracy and literacy.\nAbility to communicate well.\nGreat attention to detail.\nExcellent administration skills.\nPrevious sales or customer service experience.\nInsurance experience is preferable but not essential as full training will be provided.\nExcellent customer service skills, incorporating a confident and pleasant phone manner.\nGood organisational skills and ability to prioritise own workload effectively.\nTarget driven.\nProficient computer skills including Microsoft Excel, word and Outlook.\nHighly self-motivated.\nPro-active thinker, able to solve problems independently as they arise.\nAbility to communicate well at all levels both verbally and in writing.\nPolite and professional.\nWork to targets/KPI.\nTeam Player.Why Acorn Insurance?\n\nAcorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:\n\nWellbeing:\n\nEnhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)\nEnhanced paternity pay and 16 weeks full maternity pay.\nColleague Assistance programme offers a suite of wellbeing services such as:\n6 Free Counselling sessions per year\nUnlimited access to a telephone councillor 24/7\nAccess to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.\nNetwork of internal qualified mental health first aiders are available to provide support to colleagues.Financial:\n\nA core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner\nAbility to access your earnings before payday via Dayforce Wallet.\nCompany pension scheme\nRefer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.\nAccess to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.\nAbility to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.\nReward, Recognition and Culture:\nLong Service Award paid on 5,10- and 15-years' service\nA reward and recognition hub to celebrate and reward colleagues and peers.\nConsistent and engaging company events including company awards, competitions and charity fundraisers.\nBudgets for department leaders to use for social and engagement events. Please visit our website to view more of our excellent work benefits!Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant, Junior Sales Executive, Apprentice, Apprentice Sales, Apprentice Business Development, Sales Engineer, Technical Sales, Field Sales, Technical Sales Exec, Technical Sales Coordinator, Technical Sales Executive, Business Development Manager, Business Development, Key Sales, Business Developer, Sales Executive, Direct Sales, Sales Development, Technical Business Development, Sales and BDM, will all be considered