Global Operations Director / COO
Atkinson Moss
Norwich, GB
Role: Global Operations Director / Chief Operating Officer Location: Norwich Package: £90,000-115,000 base, plus 10% bonus, pension, life cover, EMI share options Atkinson Moss Leadership recruitment have been exclusively retained to support our client with the appointment of their new Global Operations Director / Chief Operating Officer (doe). The role is based in Norwich 2/3 days per week, 2/3 therefore WFH - for applications please ensure this is understood. We are seeking a strategic, highly commercial and results-driven Operations expert to lead operations within a fast-growing marketing/media business. This pivotal role will be instrumental in driving operational excellence, enhancing efficiency, and ensuring alignment with our clients ambitious growth plans therefore it is essentially to have a blend of commercial and operational experience (this isn't a role suitable for a CMO for instance). As a key member of the senior leadership team, you will oversee the efficient delivery of affiliate marketing and performance-based advertising solutions while optimising systems, processes, customer acquisition, and supplier compliance. You will play a critical role in fostering engagement across global teams, enhancing performance in all revenue-generating functions, and ensuring outstanding client satisfaction. With a career pathway to Chief Operations Officer and ultimately to Chief Executive Officer, this role requires a visionary leader who can balance strategic growth initiatives with operational execution, ensuring continuous innovation and exceptional results for partners worldwide. Key Responsibilities Strategic Leadership & Growth Develop and execute operational strategies that align with long-term growth objectives, ensuring scalability and efficiency in performance marketing solutions. Work closely with the executive leadership team to drive expansion, optimise service delivery, and enhance profitability across global markets. Champion automation, data-driven decision-making, and process improvements to enhance efficiency and performance. Balance immediate business needs with long-term value creation for stakeholders, ensuring sustainable and strategic growth. Operational Excellence Lead and enhance the efficiency of key operational teams, including Customer Support, Partnerships, and Global Services, ensuring smooth delivery of marketing solutions. Identify and implement technology-driven solutions, automation, and process improvements to optimise cost-efficiency and enhance campaign performance. Monitor and analyse operational KPIs, leveraging insights to refine strategies and improve client outcomes. Collaborate with cross-functional teams including Product & Tech, Compliance, and Commercial to ensure seamless integration of systems and services that support revenue growth. Leadership & Team Development Build, inspire, and mentor high-performing teams, fostering a collaborative and results-oriented culture. Identify skill gaps and prioritise training and professional development to strengthen team capabilities in a rapidly evolving digital marketing landscape. Provide structured performance management, including goal setting, appraisals, and continuous feedback to senior managers. Create a positive, inclusive work environment that promotes innovation, accountability, and high performance. Client & Business Development Foster strong client relationships by understanding customer needs and ensuring operational excellence in delivering marketing solutions. Support business development efforts by identifying new opportunities, optimising client engagement strategies, and ensuring seamless onboarding of new partners. Work closely with commercial and product teams to refine offerings and enhance the overall client experience. Financial & Project Oversight Conduct budget reviews, manage cost plans, and drive cost efficiencies across operations. Partner with project management teams to ensure key initiatives are delivered on time and to a high standard. Oversee the collection and analysis of performance data to drive productivity improvements and customer satisfaction. Candidate Profile This role requires a hands-on, assertive, and highly organised leader who thrives in a fast-paced, high-growth environment. The ideal candidate is a proactive problem solver with an eye for efficiency, strong communication skills, and the ability to build effective relationships with internal teams and external partners. Key Requirements: Previous experience of leading across multiple geographies. Proven P&L experience. Experience of delivering a multi-site strategy in line with ambitious group-wide growth. Experience in the service sector, preferably within a company that leverages technology and innovation to enhance its operations or customer experience. Strong commercial acumen gained in a commercially focused environment. In the first instance, click apply and your application will come through to the retained partner Will Palgrave-Moore at Atkinson Moss Leadership recruitment.