Customer Service Specialist
Pearson
Manchester, GB
This job is with Pearson, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Customer Services Specialist Location: Salford Quays, Manchester Full-time 37.5 hours per week Monday-Friday, shifts between 8am-5pm Permanent Hybrid Work Schedule Salary: £24,570 Are you passionate about delivering exceptional customer service on a global scale? Join Pearson, the world's leading learning company, as an International Customer Services Specialist and make a real impact by supporting learners and educators worldwide. About the Role In this exciting role, you'll be the first point of contact for customers across the globe, handling queries via phone, email, and live chat. You'll guide them through everything from registration and certification to resolving complex issues related to Pearson qualifications. You'll work alongside a close-knit and supportive team in Manchester, as well as collaborate with colleagues in our international hubs in Singapore and India-helping ensure a smooth experience for learners at every stage. Location & Hybrid Flexibility Based in vibrant Salford Quays, you'll enjoy the flexibility of our hybrid working model. Once fully trained, you'll split your time between working from home and our modern Manchester office, allowing you to maintain a great work-life balance. Flexibility in Schedule Standard shifts rotate weekly between 8am-5pm, Monday to Friday Occasional Sunday work with the preceding Friday off to maintain balance Flexibility to work UK Bank Holidays when required (with time off in lieu) What We're Looking For We're looking for customer-focused individuals with a positive attitude and strong communication skills. You should be able to manage your own workload, adapt to fast-paced changes, and collaborate effectively with internal teams. Whether you come from a call centre, hospitality, retail or education background-if you love problem-solving and creating great customer experiences, we'd love to hear from you. In addition: Experience in customer service (any industry) Comfort handling sensitive or complex queries Proficiency in MS Word, Excel & online communication tools Ability to remain calm and professional under pressure Multilingual abilities to support our global customers - Spanish, Portuguese and Arabic are of particular interest What Our Team Says "Working at Pearson has been an incredible journey. The support and camaraderie here are unmatched." If you're ready to be the voice of Pearson and help shape a better learning experience for students worldwide, apply now and become part of a global brand with purpose. Your rewards & benefits We know you'll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn't fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too. You can find details of our benefits here: Pearson Benefits UK Benefits Summary 2025/26 \#LI\_SA1 #LI-Hybrid #LI-Post Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: CUSTOMER SERVICE Organization: Assessment & Qualifications Schedule: FULL\_TIME Workplace Type: Hybrid Req ID: 19254 #LI-DNI