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Technical Support Analyst



RedRock Resourcing

Leeds, GB

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Job Title: 1st/2nd Line Support Engineer Salary: £25,000-27,500+Shift Allowance Location: Harrogate (Hybrid) Employment Type: Permanent A leading service provider with a growing team in Harrogate are looking for a motivated individual with technical experience to join a 2nd Line Support team. This is an exciting opportunity for someone with a passion for learning and advancing their career in tech. The role will involve... Providing 1st / 2nd line technical support, managing customer queries and technical issues. Troubleshoot and resolve faults across various technologies including broadband, networking, firewalls, SD-WAN, VoIP, and more. Monitor, manage, and resolve incidents in a 24/7 shift environment. Communicate effectively with customers, keeping them updated on progress and ensuring satisfaction. Desired Skills & Experience: Experience with networking (LAN, WAN, VPN, etc.) and troubleshooting across various platforms. Familiarity with Cisco, Meraki, Fortinet, Huawei, and other network technologies. ITIL Foundation awareness and relevant certifications (e.g., Cisco CCNA, SIP School SSCA) are a plus. Experience working in a managed service provider Apply now for more details!

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