Senior Support Worker
Baca Charity
Loughborough, England, United Kingdom
Responsible to: Support Team Manager Responsible for: Live In Support Workers Location : Baca office, Loughborough, England with regular travel to Loughborough and locations where Baca s services are delivered Hours: 37.5 hrs per week (incorporating evening and weekend hours and be part of the on-call team to deliver out of hours emergency support where necessary) Salary: £29,009 to £31,203 per annum for full time. Contract: Permanent About Us: Baca is dedicated to welcoming, equipping, and supporting young refugees to feel safe and thrive. We create an inspiring environment that raises hope and strengthens resilience, working in partnership with key external stakeholders. Role Overview: We are seeking a passionate and dedicated Senior Support Worker and Deputy Team Manager to join our Support Team. The successful candidate will lead by example, ensuring the highest quality of service delivery in line with Baca's vision, mission, and values. This role involves supporting the team manager in day-to-day operations, decision-making, and problem-solving to achieve key outcomes for young people. These include improved physical and emotional wellbeing, increased engagement with education, employment, and training, social engagement, and personal safety. Key Responsibilities: Lead the support team to deliver high-quality services to young people. Support the team manager in daily operations and decision-making. Organise and coordinate meetings to achieve desired outcomes. Lead decision-making about young people's progress and transitions. Coordinate and deliver the young people's voice project helping us to make sure our young people are heard. Participate in the on-call team, providing support outside of work hours. Coordinate and deliver training, induction, and support for new support workers. Develop and share knowledge relevant to the role with the team. Provide support and supervision for the Live-In Support Workers. Work closely with all Baca teams and external stakeholders to enable young people to move towards independence. Ensure young people's accommodation meets regulations and is suitable for purpose. As a Support Worker: Provide high-quality support and care to young people, ensuring their holistic development. Work proactively to safeguard young people and resolve any issues that arise. Be a role model, offering care and compassion without discrimination. Support young people in developing essential life skills and preparing for independent living. Engage young people in education, vocational training, and hobbies. Foster positive relationships within the community and support social engagement. Plan and participate in day trips and annual residential weeks. Develop partnerships with social workers, solicitors, teachers, volunteers, and other partners. Maintain excellent communication and keep accurate records. General Duties: Be a role model, practicing Baca's values. Play an active and supportive role within the organisation. Take ownership of administrative tasks, including risk assessments. Maintain strict confidentiality and adhere to Baca's policies. Treat all staff and young people fairly and without prejudice. Employ correct procedures for safeguarding incidences or concerns. Work flexible hours as needed. Personal Specification: Baca is looking for someone who can be a positive role model in establishing holistic and therapeutic services for young refugees. The successful applicant will be passionate about our work, able to lead by example, and build an empowering environment. They will work constructively with local authorities, develop key external relationships, and work well with the staff team. The role requires an enhanced DBS check and the ability to travel across the UK, including overnight stays. Competency Requirements: Highly organised, able to work under pressure, and prioritise tasks. Passionate, humble, disciplined, wise, determined, proactive, self-starter, courageous. Alignment with Baca's values and strategic goals. Ability to respond to change and lead with hope, patience, calmness, and tenacity. Critical and creative thinking to innovate solutions and make challenging decisions. Resilience and ability to meet deadlines. Proven experience in coordinating tasks, people, and activities. Experience working with unaccompanied asylum-seeking and trafficked young people (desirable). Strong organisational, project, and time management skills. Excellent communication and presentation skills (desirable). Ability to build partnerships with external stakeholders. Ability to drive/travel to all locations where Baca's service is delivered. Application Process: If you are passionate about making a difference and meet the above criteria, we would love to hear from you. If suitably strong candidates are shortlisted before the deadline, in-person interviews will take place immediately after shortlisting. Join us at Baca and help us support young people to rebuild their lives and achieve their dreams! Please note: We cannot offer sponsorship for this role as Baca is not on the Home Office list.