Senior Claims Handler - Fleet and Specialist Insurance
Acorn Insurance Ltd
Liverpool, GB
Job Title: Senior Claims Handler\n\nSalary: Between £26,000 and £34,000 DOE plus £2000 annual bonus potential achieved quarterly\n\nLocation: Liverpool Hybrid/Sevenoaks Hybrid with remote working available\n\nJob Type: Full Time, Permanent\n\nWorking Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week\n\nAs a Senior Claims Handler in our Fleet and Specialist product team you will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers.\n\nWhat you will be doing:\n\nValidate all claims for indemnity and fraud.\nAssess liability including communication of our decision.\nContact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.\nAccurate quantum assessment of claims presented using the relevant tools available to assist.\nIdentify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers.\nEnsure indemnity spend is minimized by commercial decision making.\nProactive diary management to monitor and progress cases.\nApplication and investigation to ensure accurate reserves in line with company guidelines.\nAccountability for own performance against set objectives.\nAdherence to best practice and key strategies.\nEffective file and portfolio management.\nAssist with coaching and mentoring of less experienced handlers.What we're looking for:\n\nPersuasive, strong and confident communicator with the ability to relationship manage.\nAbility to use own initiative to explore all options to achieve the best outcome\nAbility to work as part of a team.\nAbility to work in a culture of openness, trust, and respect.\nStrong organisation skills with the ability to prioritise tasks.\nAbility to fact find and analyse information to result in accurate decision making.\nSignificant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.\nExperience of handling Injury claims.About Acorn Insurance\n\nWith over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK.\n\nAt Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.\n\nWe celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.\n\nThe Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career.\n\nWhy Acorn Insurance?\n\nAcorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits include:\n\nWellbeing:\n\nEnhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)\nEnhanced paternity pay and 16 weeks full maternity pay.\nColleague Assistance programme offers a suite of wellbeing servicesFinancial:\n\nA core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner\nAbility to access your earnings before payday via Dayforce Wallet.\nAccess to a flexible benefits platformAll roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.\n\nUnfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.\n\nPlease click the APPLY button to send your CV and Cover Letter for this role.\n\nAll roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.\n\nCandidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered