Senior Associate-Product Design
American Express
EC1, GB
This job is with American Express, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. EDDS brings together multiple Centers of Excellence (COE) to be an engine of growth, marketplace differentiation and efficiency for American Express in today's digital world. They leverage technology, design and data analytics to develop the best digital products, platforms and personalization that allow us to deliver the world's best customer experience every day. How will you make an impact in this role? As a Senior Associate Product Designer you will report to the Director of International Acquisition Product Design, you ll be joining our dedicated Design team in London, responsible for enabling product teams to produce consistent, accessible and delightful user experiences efficiently. The role entails creating user-centered experiences and interfaces for products and solutions which improves end-to-end user journeys. Develops the overall design and specifications for creating and enhancing the experience and functionality of user interfaces for company products. Uses design tools to create storyboards, wireframes, prototypes, information architecture diagrams and user journey maps for demonstrations and user testing. Produces high-fidelity designs for implementation by development teams. Analyse user research, business insights and other data to continuously improve customer experiences. Reviews proposed product changes or enhancements for compliance and alignment with desired user experience design and satisfaction standards and suggests improvements. Creates and maintains UI/UX resources such as content templates, samples and guidelines, to streamline the design process for designers and developers. As a designer on the team you: Ensure visually appealing and usable user interfaces by delivering artefacts such as wireframes, prototypes, and high-fidelity specifications. Develops understanding and empathy for users through user-centered methodologies, external analysis, research, and data. Presents design decisions to peers and partners with minimal support from senior colleagues. Understands American Express design process, design systems and UX patterns. Collaborates closely with product managers, engineers and design leads to understand and deliver against project requirements. Participates in design community. Leverages design tools to efficiently deliver artefacts Minimum Qualifications: Has at least 2 years of hands-on experience in or with a product design organization. Is proficient in Figma. Demonstrates an understanding of user-centered design methodologies, research and processes. Shares solutions to problem-solving initiatives in an engaging way. Is a proactive and energetic communicator, with an attention to detail Desired Skills: Able to design for adaptive devices, basically designing for web (desktop, tablets), mobile responsive. Have built experiences on a global level, more than one market, same experience with market nuances. Figma variables, components, design systems, flows, prototyping. Strong understanding of compliance, regulatory, legal and accessible designs at an international level. Requires in-depth technical knowledge and experience in how online shopping and application experiences work Skills: Figma design system Creating variables and components Prototyping journeys Storytelling Problem solving Team player Building inclusive products that delight users Ability to multi-task and be very organized in an ever changing dynamic environment We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. #LI-DNI