Resident Services Advisor - Build to Rent - Glasgow - up to £29,000+ bonus
deverellsmith
Glasgow, Scotland, United Kingdom
Resident Services Assistant - Build to Rent Scheme (Glasgow City Centre) Salary: up to £29,000 per year + Bonus Benefits: Company pension, health & well-being programme, on-site parking, referral programme Schedule: Full-time (8-hour shifts), Monday to Friday, plus one in three Saturdays Are you a people person who loves delivering top-notch customer service? Do you thrive in fast-paced environments and enjoy making a difference to customer experience? If so, we have an incredible opportunity that you won't want to miss! We're looking for a Resident Services Assistant to join the Customer Service team at an impressive Build to Rent scheme right in the heart of Glasgow City Centre . This is an exciting chance to work with one of the UK's leading Build to Rent operators, known for their commitment to creating vibrant, modern living spaces with fantastic amenities like gyms, roof terraces, and private dining rooms. The Role: As a Resident Services Assistant, you'll be at the forefront of creating an outstanding experience for residents and prospective tenants alike. You'll support the General Manager with all aspects of building management, from lettings to community engagement, and everything in between. Key Responsibilities: Customer Service: Be the welcoming face of the building, delivering excellent service to residents and visitors. Handle enquiries, resolve issues efficiently, and create a positive atmosphere. Lettings: Conduct engaging viewings, manage tenancy processes from start to finish, and help achieve full occupancy at the best possible rent. Community Building: Organise on-site events, build local business partnerships, and encourage resident engagement to foster a sense of community. Property Management: Carry out regular walk-arounds to ensure the building and amenities meet high standards of safety, cleanliness, and appearance. Who We're Looking For: We're keen to speak to candidates who are: Customer-Focused: You love going the extra mile to deliver a great experience. Highly Organised: You're confident managing multiple tasks and staying on top of things. Proactive and Hands-On: You're not afraid to take the initiative and get stuck in when needed. Experienced in Service Industries: Ideally, you'll have a background in hospitality, purpose-built student accommodation (PBSA), property management, or similar customer-facing roles. Sales Savvy: Previous experience in lettings or sales would be a bonus, but it's not essential-full training will be provided. Why You Should Apply: This is a fantastic opportunity to build your career in an exciting, fast-growing sector. You'll work with a supportive and passionate team that values hard work and commitment. Plus, you'll benefit from a range of perks, including a bonus scheme, health and well-being support, and opportunities to progress as the company expands. Ready to take the next step? If this sounds like the perfect role for you, get in touch today! We'd love to hear from you and discuss this exciting opportunity further. #210 #117