Property Management & Compliance Co-ordinator
MCR Move Ltd
Greater Manchester, GB
Requirements - Flexibility and extra hours required in summer months Ability to communicate effectively with property owners, contractors, and tenants. Strong negotiating and interpersonal skills for handling conflict resolution. Great customer service, time management and organisational skills Being able to work collaboratively within a team. Experience - Experience in a property management role preferred Customer service/administrator role experience Role: Part of a team ensuring the smooth running of the property management department, answering calls and responding to emails. Working alongside the property maintenance team, Landlords and tenants to arrange required works and resolve raised issues. Arrange and complete property inspections. Monitor ending tenancies, co-ordinate and arrange property check outs. Assess works required and responsibility. Inform tenants on deposit deductions, arrange deposits refunds and claim funds from the deposit protection service. Inspect properties before move in, completing/arrange property inventory. Process contractor invoices and manage filing system. Manage key system. Manage all required property safety certificates, working with contractors, landlords and tenants to ensure completion within the required timescales and standards Ensure all safety certificates/dates are uploaded to our system, all certificates available and labelled correctly in shared area. Arrange works with contactors, Landlords and tenants based on the feedback from the inspections to ensure all properties are compliant. Ensure all properties have the required safety inspections, monitoring and auditing properties Manage all processes relating to property licences (HMO/Selective), ensure all properties have the required licences. Submit licence applications and attend onsite inspections. Monitor progress of inspections/works using excel, reporting to management, initially weekly then monthly. Research any changes in legalisation and policies to ensure standards are met. Support other departments within the company when required to meet business demands. Summer / Project Work Responsibilities Working with the property management/maintenance team/ compliance manager to create an in-house property inventory procedure. Research and implement inventory software. Complete/organise all required property inventories within the summer period Assist with the move-in procedure, providing inventories for the admin team, ensure all collected inventories are processed, works arranged and documents scanned/filed correctly. Assist with organising the summer procedures. Organise and monitor cleaners. Organise and arrange key collection for contractors and cleaners. Assist with summer check-outs and deposit enquiries.