M&E Manager
Guildford, Surrey
The M&E Manager will be expected to Manage him or herself with all aspects of operational, compliance and budgetary process within the team. In general, his/her responsibilities will be to carry out efficient running of the Engineering Team, Reactive and Planned Maintenance and associated functions.
This is a key appointment within the Business Unit and will require the individual to be a Strong Leader and have clear understanding of all financial and operational procedures relevant to the M&E Manager role.
His/Her responsibilities within the operation; must have the ability to communicate to the users on all aspects of problems/complaints associated with the operational management function, ensuring compliance with CBRE processes and procedures at all times; this will include compliance with the Helpdesk Procedure, Financial Procedure and H&S Procedures.
Key Responsibilities
Line Management responsibility for the Engineering Team and/or Operational Support Team to include Statutory Compliance and Planned & Reactive Maintenance
Responsible for overseeing and managing all aspects of HR and recruitment pertaining to the Engineering and/or Opertional Support Team Employees and Vacancies
Ensuring that SLAs and KPIs are achieved for operational delivery for both Reactive and Planned Maintenance activities
Management of the supply chain - including sub-contractors and suppliers
Attending Weekly and Monthly CBRE and Client meetings
To provide technical and operational support and advice to the engineering & operational team
To manage and submit monthly report and compliance information to the Account Manager/Director
To support the Account Manager/Director
Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall WIP report with the support of the Lead Contract Support
Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all HTM and SFG disciplines
To conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG and HTM standard
Resolving escalations from the Helpdesk and the client within reasonable time; ensuring solutions are implemented quickly and effectively
Ensuring planned maintenance services are scheduled and completed on time
Ensuring that compliance documents; contract and HTM logbooks are fully up to date and audit ready
Ensuring that all external portals for contract information are regularly updated according to work completion
Managing client/end user escalations and queries
Encouraging the reporting of hazards on site via the engineering team and sub-contractor supply chain
Ensuring that PPE, Uniform, Tools and Hazards are logged, monitored and managed
To provide support outside of normal working hours in the case of call out/escalation from the shift team, client and/or NHS Trust staff
To co-ordinate and manage the maintenance and uptime of MTHW and Steam Boilers for site; ensuring any changes in services are communicated to all stakeholders with immediate effect
Resolving technical issues on site by providing assistance and support to the engineering team or arranging for specialist sub-contractor attendance
Recruitment of staff for vacancies in line with operational budgets and company recruitment policies
Financial responsibility for WIP; resolving queries with call outs made to sub-contractors, consumable spend, comprehensive spend, identifying chargeable works
Generation of extra works through site walk arounds and communication with engineers, helpdesk and sub-contractors
Ensuring eLearning is completed and fully up to date for yourself and your team
Identifying succession within the existing team; ensuring that development and mentoring are implemented
Reviewing, maintaining and scheduling role and business specific training for yourself and your direct reports
Assisting the Lead Contract Support with unapproved and unposted PO Reports weekly and resolve in a timely manner
Aid Account Manager/Director in Forecast Document updates monthly
Answer calls and emails in a professional and timely manner
Manage holiday, sickness, maintaining the correct and required staff level within the building
Maintain people records such as new starters, leavers and any changes in staff
Attend and participate in any relevant training courses
Management of Concept System and reporting
Collate team timesheets and expenses weekly
Attend and actively participate in weekly Webquote meeting with Account Manager/Director and Customer
Webquote management / raise Extra Works jobs in a timely manner
Completion of Extra Works Margin Rec Report monthly for the Finance and Contract Support Lead
System Housekeeping (including but not limited to Webquote, Dynamics, Concept, 4Sight)
Ensure the delivery of high Customer Service Standards
Working within the CBRE team on the account to ensure the collaborative development of the business, effective team working, and support to colleagues
Ensure appropriate control systems to ensure policy and contractual commitments (KPIs) are met.
Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contacts
Promoting and maintaining the core values and behaviours of CBRE
Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training and assessment
Ensuring business policies and processes are effectively communicated, and implemented within the Team.
Reporting to a CBRE Account Manager/Director
Accountability to the CBRE functional heads, as appropriate
Ensuring staff compliance with policy and procedures
To conduct regular reviews of procedures making recommendations for improvement with appropriate working practices
Communicate effectively and build/maintain relationships at all levels with internal and external customers
Liaise and keep informed the senior management on all aspects of contract problems and regularly update on all financial issues. Inclusive of; Consumable Spend nearing budgets, Issues with margins, Aged WIP that won't be Billed etc
Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Hazard Reports, training & competency records, PPE, toolbox talks
Ensure use of Preferred Suppliers is maximised and best practice "better buying" is in place
Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations
Maintain CBRE notice boards on site.
Person Specification/Requirements
Strong understanding and experience of a technical disciplne in Electrical, Mechanical, Plumbing. or Heating and Ventilation systems
Demonstrable experience within a similar management position
Healthcare and HTM experience advantageous
Previous experience of Concept CAFM System desirable
Advanced Computer literacy with Microsoft Excel and Microsoft Office or equivalent
ILM 2 Certificate or Similar
Minimum requirement for C&G Level 3 Mechanical/Electrical discipline qualification
BOAS Cat 2 Qualification advantageous
HTM relevant AP Qualifications desirable
Ability to lead from the front in times of critical events on site
Strong organisational and communication skills with the ability to prioritise workload
Ability to work under pressure whilst remaining calm clear thinking and be able to deliver the required services to the client within given time constraint
Diligent and pro-active
Ability to prioritise and act on own initiative
Excellent organisational skills and exceptional attention to detail
A flexible approach to work with a willingness to travel would be essential
EQUAL OPPORTUNITIES
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
ABOUT CBRE
CBRE is the world's leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 70,000 people worldwide, with 2000 working in the UK. The company's core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In Central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton