Key Account Manager
BN17, Wick, West Sussex
We are currently working with a market leading supplier of Site Safety and Security products who are looking for a Key Account Manager in Littlehampton,
Job Specification:
Key Account Manager-
Basic Salary: £28,000- £32,000
Opportunity to earn: £40,000 (inc. commission)
37.5 hours per week
Monday to Friday
The Role
To take a leading role in providing excellent customer service and contribute to generating sales, whilst helping to manage existing client accounts.
Principle Duties & Accountabilities
The specific accountabilities of this flexible role may alter from time to time in order to meet the needs of the company, but accountabilities will include (or be equivalent in nature to) those listed below:
Deal with sales enquiries predominantly by answering the phone and responding to emails.
Evaluate customer needs
Screen and assess potential new contract evaluating the level of risk associated with the contract
Administer Contracts - Drafting, Evaluation, Negotiation and Execution
Manage tenders
Plan the advance co-ordination and scheduling of resources to assist in the performance of the contract administration process
Liaise with and serve as the point of contact for customers on contractual matters
Deal as appropriate with a deficient contractor’s performance, and reporting on the internal spreadsheets.
Resolve disputes in a timely manner
Document significant events and updating relevant spreadsheets
Maintain appropriate records on the Syrinx system including, but not limited to:
Client updates
Calls
Cancelled quotes (including additional data)
Meet with contractors to review progress, discuss problems and consider necessary changes
Develop and implement procedures for contract management and administration in compliance with company policy. As appropriate, contribute to or influence company policies.
Provide assistance with PQQs
Support Product Management / Marketing to ensure company products and services are offered with appropriate, competitive terms and conditions
Monitor changes or developments within the industry
Train staff
Person Specification
Level of Knowledge & Experience
Relevant experience gained in any commercial area involving contact with customers
A qualification a in relevant subject an advantage but not essential
Skills
Experienced in B2B sales in the construction and maintenance industry.
Sufficient experience in Customer Relationship Management software, such as SAP/Carraige/Syrinx
Evidence of clear and concise written and verbal communication skills.
Excellent IT skills
Knowledge in water-filled barriers, timber hoarding is desirable.
MS Office Suite essential.
Confident in selling and providing best experience for customers.
Competencies
Ability to gain trust and respect of superiors and team members to develop relationships.
The ability to work well on your own and as part of a team.
Good organisational, planning and time management skills.
The ability to pay attention to detail.
Highly organised and able to coordinate multiple demands.
Aware of personal strength and development needs
Flexible, self-motivated and confident
Have initiative and focus.
A good business sense and a professional manner
Highly organised and able to coordinate multiple demands.
Why work with our client?
Health Insurance Benefits
30 days holiday (including bank holidays)
Additional one day of holiday per year of service up to 5 years
Pension scheme
Discounts at many major retailers
Employee Assistance Program
Cycle to Work Program
Staff social events including Christmas Party and Summer BBQ £28000 - £32000/annum + Monthly Comms (up to £1,500 p/m)