IT Support Engineer
La Fosse
London, England, United Kingdom
Job Title: IT Support Engineer (Microsoft Stack) Location: England, Greater London, London Job Type: Permanent, Full-Time position (5 days office-based, potential for 4) £40,000 £45,000 + Travel Expenses London + Potential for Multi-Site Travel (Site Travel Expensed) We are working with a real-estate business looking to restructure and elevate their internal IT support function. Currently operating with multiple outsourced IT providers and an MSP, the business is seeking a hands-on IT Support Engineer to take ownership of day-to-day IT support across the group and drive meaningful change. The Opportunity: Support a business that owns a variety of different sized businesses, primarily based in London, with potential site visits (travel expenses covered). Manage and deliver high-quality second-line support with a strong focus on face-to-face staff engagement. Be the go-to person for all IT support, removing dependency on external MSPs for day-to-day issues and support escalation. Play a key role in potentially unifying IT support services across the group, helping leadership focus on wider strategic initiatives. Evaluate, recommend, and help implement a ticketing system to streamline support operations. Influence the future of IT support within the group, with potential for the role to evolve as the IT landscape changes. Key Responsibilities: Deliver strong second-line support across the Microsoft stack (O365, Azure, Intune, Autopilot, Teams, SharePoint, etc.) Provide proactive on-site support, engaging directly with users and resolving issues effectively and efficiently. Liaise with and manage third-party vendors and outsourced specialists. Identify opportunities for process improvements, service enhancements, and cost efficiencies About You: Proven experience in IT support roles with strong knowledge of Microsoft 365, Azure, Intune, and Autopilot. Solid second-line support capabilities, ideally in environments with limited internal IT teams. Confident engaging face-to-face with staff and managing outsourced IT engagements. Self-starter with the ability to manage your workload and provide a high standard of support across multiple businesses. ITIL certification is a nice-to-have but not essential. Flexible to travel between sites. #J-18808-Ljbffr