IT Helpdesk Engineer
Glasgow
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IT Help Desk Engineer
Location: Glasgow (Hybrid)
Salary: £35,000 (DOE)
Team: 4-person internal IT team, supporting 260 users
Are you a technically-minded problem-solver who thrives on helping others?
We’re supporting a Law Firm who are looking for a proactive IT Help Desk Engineer to join its internal IT team in Glasgow. You’ll play a vital role in keeping our systems running smoothly and ensuring a high level of IT support for colleagues across the business.
This is a hands-on role where no two days are the same — from resolving Office 365 issues to managing virtual desktops and supporting device rollouts, you’ll be the go-to person for troubleshooting and support.
What you’ll do
Provide friendly and efficient 1st and 2nd line support via Halo ticketing system
Support Office 365 (Teams, SharePoint, OneDrive, user admin)
Troubleshoot Azure Virtual Desktop (AVD) performance and user issues
Manage endpoint devices with Microsoft Intune
Handle user access, network issues (DNS, DHCP), and software support
What you’ll bring
Previous experience in internal IT support or MSP environment
Strong knowledge of Microsoft tech (Office 365, AVD, Windows 10/11, AD)
Familiarity with basic networking (DNS, DHCP, TCP/IP)
Clear, confident communication — especially with non-technical users £27000 - £35000/annum
Apply now
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