Information Technology Help Desk Support

microTECH Global LTD

Cambridge, England, United Kingdom

Job Title: IT Support Analyst Job Sector: Semiconductor / Technology Job Type: Contract Duration: 6 Months Location: Cambridge, UK This role is working with a Korean consumer electronics company. To support wider corporate programmes in artificial intelligence, our Cambridge-based team is expanding across research, engineering, and design disciplines. We work in close collaboration with leading universities to drive forward mutual research goals and innovation. Key Responsibilities: Set up and configure Windows laptops Troubleshoot proxy issues and manage rules via GUI Troubleshoot Windows, Outlook, and other common software Deliver induction sessions for new starters Manage assets via the Service Desk Portal Log and respond to incidents/requests using the IT Helpdesk platform Create and manage user accounts Administer security tools (e.g. NASCA, ESCORT) Write and maintain user-facing FAQ/How-To guides on Confluence Provide one-to-one support where necessary Investigate incidents proactively and resolve issues on affected systems Identify root causes of incidents and communicate updates to users Coordinate with the centre s IT Engineer to test system changes Ensure sufficient IT stock is available to support the centre s needs Skills and Experience: Experience with Windows and Linux operating systems Knowledge of Symantec Antivirus PC installation, setup, and troubleshooting Basic understanding of Active Directory Networking knowledge (TCP/IP, DHCP, DNS) Understanding of firewalls and proxy servers If you re interested in learning more, please reach out to daniel@microtech-global.com

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