Housekeeping Manager
The Address Collective
Glasgow, Scotland, United Kingdom
Housekeeping Manager Reporting to the Hotel General Manager Outline of Position Oversees all aspects of Hotel cleanliness and maintenance in accordance with Company standards. Responsible for the day-to-day management of a housekeeping for all areas within the hotel. Accountability for budgeting, planning, organising and directing all hotel accommodation and laundry services. Key Duties and Responsibilities (although not exhaustive) Operational Ensuring that accommodation is clean well maintained and attractively presented through devising and implementing rigorous checking systems. Liaising with front office, revenue and reservations to coordinate the allocation of accommodation. Planning staff rotas and covering management duty. Arranging repairs and maintenance of rooms and public areas (Dining areas, Meeting Rooms, Gym etc). Inspecting the accommodation to ensure that hygiene and health and safety regulations are met. Collaborate closely with the Maintenance Department to ensure rooms are always kept in pristine condition. Oversee the recruitment, training, and payroll management of the housekeeping team, ensuring a highly motivated and effective workforce alongside HR. Coordinating and arranging laundry and linen supplies. Managing all laundry operations while maintaining optimal efficiency and organisation. Carrying out duty management shifts as required. Planning and Organising To ensure that SOPs are in place for all departments and to ensure they are updated frequently and always adhered to. To ensure all team members attend all training as required by the company. To ensure regular team and departmental meetings are held and that minutes of meetings are recorded, followed up and forwarded for attention of General Manager. To control and analyse departmental costs on an ongoing basis and to implement corrective actions as required. Ensure adequate checklists and records are in place. Manage procurement of cleaning materials and supplies, ensuring stock levels are maintained within budget. Ensures successful performance and controlling key costs such as payroll, energy costs, stock supplies and supplies. To ensure all working materials/equipment, areas, signage are maintained in good condition. All faulty/damaged equipment and matters of health and safety concerns are immediately reported. General To interact and communicate with clients, guests and colleagues in a courteous, friendly and professional manner at all times. To be fully aware of all company policies and procedures. To ensure all staff in your department comply with Hotel Policy regarding uniform and personal hygiene. To be aware of the day s business, both in room occupancy, special requirements and VIP needs. To be consistently well groomed and professional in appearance and presentation at all times. To be innovative developing and implementing new ideas contributing to company success. To protect and promote the image of The Address Hotel Glasgow at all times, both in print and verbally. Manage conflict effectively. To log and record lost property. Our expectations of you: Interact and communicate with clients, guests and colleagues in a courteous, friendly and professional manner at all times. To be fully aware of all company policies and procedures. To ensure all staff in your department comply with hotel policy regarding uniform and personal hygiene. Be aware of the day s business, both in room occupancy, special requirements and VIP needs. Be consistently well-groomed and professional in appearance and presentation at all times. Be innovative develop and implement new ideas contributing to company success. Always Protect and promote the image of The Address Collective Strive for excellence. Be a mentor for your team and always lead by example. Although mandatory, the above list of requirements is not exhaustive. Reasonable flexibility will be required within your role.