Hotel Operations Manager
Park Plaza
nottingham, england, United Kingdom
Hotel Operations Manager Do you thrive on inspiring teams and driving results? If so, we want you to be part of our team as the Operations Manager at our stylish and relaxing Park Plaza Nottingham Hotel. At Park Plaza, authenticity is at the heart of everything we do. With 178 guestrooms, our award-winning pan-Asian restaurant Chino Latino, and 6 Meeting rooms for up to 220 delegates, Park Plaza Nottingham is ideally located in the flourishing heart of Nottingham. The role will focus on executing Head of Department and Executive responsibilities, providing leadership across all facets of the hotel. This includes coordinating all departments to work seamlessly together and collaborating closely with corporate functions to ensure guest satisfaction and achieve financial targets. Your key role responsibilities as an Operations Manager: Ensure guest and colleague satisfaction, financial goals, and compliance with business/legal targets. Oversee daily operations, including guest services, employee management, administration, finance, legal, sales, and supplier relations. Proactively upsell and promote all hotel outlets, special events, and VIP entertaining, as well as any related reward programs. Create a welcoming atmosphere and personalised service for each guest, responding appropriately to feedback from guests, colleagues, and leadership. Manage and develop teams and Heads of Departments, including recruitment, training, and performance management. Lead by example and communicate operational and strategic information. Empower the hotel team by fostering an inspiring service culture through briefings, team meetings, resource allocation, and management presence during key busy times. Actively participate in the HOD & Executive team and fulfil duty management responsibilities. Complete mandatory Health & Safety training and ensure hotel hygiene and safety. Ensure compliance with national laws, management decisions, and PPHE Hotel Group's policies. Your Benefits as an Operations Manager: 2 wellness days meaning you start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service Balanced Scorecard Bonus Scheme Discounted rates for PPHE and Radisson Hotel Group hotels, with family and friends discounts too 50% F&B discount at our restaurants and bars (for your whole party) Benefit Hub Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Access to 40% of your pay before payday through Wagestream Recommend a friend scheme up to £750! Two free meals per day - including days off if you wish to come in! Vitality at Work scheme with great gym discounts & more Ride to Work Scheme & free local cycling lessons 24/7 employee assistance programme Free dry cleaning for work uniform Company pension plan & award-winning training Annual Staff parties and events As the Operations Manager, you will: Demonstrate a helpful, can-do approach and passion for great service will create an amazing impression every time, as you make sure to give every guest a moment they will not forget. Possess an eye for detail, understanding of processes, and strong leadership to ensure the smooth running and strategic direction of the hotel. Bring passion and personality to work and be part of this vibrant family - where culture and work-life balance are truly a priority. Have previous experience in a similar role or a HOD looking for their first step into an Operations Manager role. If this fantastic opportunity looks like a good next step for you, apply now! Park Plaza. Be part of it.