German Customer Service Representative - (Hybrid, mostly remote)
Origin Recruitment Ltd
St Neots, England, United Kingdom
German Customer Service Representative - (Hybrid, mostly remote) Location : Cambridge (Remote and 1 x per month in the Office) Client Profile: Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis. Key Purpose The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge. Key Responsibilities: Answering calls from existing and new customers Proactively dealing with all queries relating to the business Taking orders and bookings via external and internal calls Managing email queries A professional approach with the ability to build rapport with each customer Demonstrating extensive knowledge on all product ranges Facilitating calls from B2B and B2C Personal Specification The successful candidate for the position, will have the following competences: Previous experience in a similar role (preferred but not essential) Customer service experience (preferred but not essential) Self-motivated, with a can do attitude Attention to detail with high level of communication skills is essential German Fluent speaker Computer literacy A passion to deliver the highest quality for our client s customers Different shifts available: --- Shift 1 - 5 week rotation (Late Sat) - £26,575 Week 1: Monday to Friday. 07:00 15:15 Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 15:45 and Saturday 11:45 20:00 Week 3: Monday to Friday. 11:00 19:15 Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 16:15 and Saturday 09:45-18:00 Week 5: Monday to Friday. 11:45 20:00 Shift 2 - 5 week rotation (Standard) £26,500 Week 1: Monday to Friday. 07:00 15:15 UK Time Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 15:45 UK Time Week 3: Monday to Friday. 11:00 19:15 UK Tim Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 16:15 UK Time Week 5: Monday to Friday. 11:45 20:00 UK Time --- Additional benefits: Contributory pension scheme of up to 6% Opportunity to buy & sell holiday Gym membership discounts Contributory hospital and health cash plan Cycle2Work scheme Eye care vouchers Free monthly nutritional and personal care products Life assurance Discounts at leading brands and retailers