Front of House Supervisor - Liverpool



The Forward Trust

Liverpool, GB

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Overview:We are The Forward Trust (formerly RAPt and Blue Sky), the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.What you will be doing?:The Brink Liverpool is part of the Forward Trust which operate across the UK. There is nowhere else quite like The Brink or The Brink Caf . The cafe serves a flourishing and established recovery community which links seamlessly with the general public, other partners and providers as well as the wider community including local residents.The Brink Cafe is based in Liverpool s city centre and was set up in 2011, The Brink Caf which is based in The Brink is an award-winning alcohol free caf bar, originally , the first of its kind in the UK. As well as offering healthy food and many varieties of non-alcoholic drinks, the venue offers an opportunity for individuals with addiction problems a discrete way of seeking help and support. Many of the staff who have or currently work at the Brink are in recovery themselves.The Brink is a well-known and well-regarded central HUB which boasts an entertainment venue and space, offering activities such as open mic nights, film screenings, afternoon teas, holistic therapies, and forums & socials for a wide ranges of services and communities in the Liverpool City Region. We are looking an individual who can be flexible with a passion to learn and who is able to show empathy in line with the Brink community ethos. The opportunity to help and support those in recovery and who are seeking long term recovery is a big responsibility and therefore we welcome applicants who have had similar experiences or other instances of lived experience.The ideal person should be available from Sunday to Saturday for shifts including morning, evening and weekend work including the occasional later evening sessions. Be open to contributing to ideas and suggestions around events and ideas for business growth and development and be prepared to go the extra mile. To support the General Manager in order to provide services and events as well as helping out the chef with general kitchen and caf duties.This role is to support the General Manager with the running of the Brink Caf inc. event planning and delivery. Ensuring a high quality service delivery for all customers and clients. This role will require the flexibility to work shifts from Sunday to Saturday - including evenings and weekends. You may be asked to attend functions, events or deliver catering for needs of the business.What we are looking for?:We are looking for an individual with Supervisor experience to support and organise front of house staff , train staffin expected levels of customer service and maintain a happy and customer focusedenvironment. Working in harmony with the organisation\\\\\\\ 'svalues, respecting others and value diversity.We are looking for someone with the below skills and experience, these are desirable but not essentialas we will offer training and induction.Leadership skillsRunningof day to day cafe serviceSupporting The Brink to achieve sales and profit targets as directed by the General ManagerSupport organised events to run efficientlyDeputise in the General Manager\\\\\\\'sabsenceSupporting health and safety of the venueEnsure compliance with licencing laws and other statutory regulationsWhat we offer:Training and development opportunitiesFlexible workingSimply Health Cashback Scheme (Optional)£90 Monthly External Therapy AllowanceSeason Ticket Loan SchemeCycle to work schemeCrisis Loan SchemeElectric Car Scheme3 x Wellbeing Days (pro rata\\\\\\\'d for part time employees)Access to Blue Light Card25 days (rising to 30 with length of service) Annual Leave plus Bank HolidaysContributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafterDeath in Service Payment (2x annual salary)Critical Illness Insurance (subject to qualifying criteria)Person specification:JD - Cafe Supervisor July 2024 DH LMc v2 (2)Please see above the ful job description for this role for your own reference.Please note we reserve the right to close this role early.

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