Freight Forwarder
Basildon, Essex
Freight Forwarder – Basildon - £27,000 - £32,000 Per Annum
Freight Forwarder Package Overview:
Salary: £27,000 - £32,000 per annum (dependent on experience)
Hours: Full-time, Monday to Friday, 08:30 – 17:30 (1-hour unpaid lunch)
Excellent Progression and Training Opportunities
Based in Basildon
Company Overview:
We are a leading logistics company, seeking a motivated and experienced Freight Forwarder to support our Customer Services & FFD Manager. This is an exciting opportunity to join a dynamic team, where you will play a key role in delivering top-quality freight solutions while contributing to the company’s ongoing success.
Freight Forwarder Role and Responsibilities:
Support Leadership: Assist the Hed of Customer Services in executing the department's strategy to align with the Managing Director’s vision, aiming to enhance business development and profitability.
Customer Service Excellence: Ensure excellent customer service by managing client expectations and building strong relationships.
Booking Management: Ensure accurate and timely recording of all customer bookings in the operations system.
Sales Team Collaboration: Maintain regular communication with the sales teams to report new sales leads and ensure smooth handovers of shipments.
SOP Management: Create and maintain current Standard Operating Procedures (SOPs) for the department, ensuring consistency and efficiency.
Quotation Management: Communicate received quotations to the line manager and sales team within two hours, ensuring all quotations are logged in the system accurately.
Process Improvement: Assist in developing and implementing new efficiencies and workflows to improve customer service and operational processes.
Key Account Management: Manage key accounts, ensure prompt resolution of customer queries, and provide ongoing support.
CRM Maintenance: Regularly update the CRM system with spot quotations and relevant customer information.
Customer Feedback & Follow-Up: Obtain customer feedback where possible and follow up on outstanding enquiries to maintain satisfaction.
Complaint Resolution: Handle customer complaints efficiently in accordance with SOPs, ensuring resolution within the agreed timelines.
Credit Control Support: Assist the Credit Control team in collecting overdue payments from clients and suppliers.
Due Diligence: Ensure all customer due diligence checks are completed for new clients.
Company Representation: Uphold high standards of professionalism and company policies while interacting with customers, suppliers, and subcontractors.
Client & Sub-contractor Management: Ensure effective management of client relationships and subcontractor activities in line with company policies.
Financial Compliance: Ensure all financial transactions comply with company policies and legal requirements.
Freight Booking: Ensure accurate and timely booking of consignments, including international, national, and cross-trade shipments.
Liaison with Suppliers & Contractors: Coordinate bookings with third-party contractors, confirm bookings with customers, and liaise with suppliers and origin offices.
Invoicing & Administration: Provide accurate and timely quotations, handle invoicing tasks, and ensure efficient administrative support for the freight process.
Freight Forwarder Skills, Experience, and Competencies:
IT Skills: Proficiency in Microsoft Office Suite (Word, Excel) and experience using logistics management systems.
Workload Prioritisation: Ability to manage tasks independently, prioritise workload, and meet deadlines while contributing effectively to a team environment.
Communication Skills: Excellent written and verbal communication skills, especially over the phone and via email.
Excel Reporting: Strong ability to create and manage reports using Excel.
Team Collaboration: Ability to work collaboratively in a team environment while maintaining high standards of professionalism.
Logistics Knowledge: A solid understanding of logistics processes, freight forwarding procedures, and industry practices.
Customer-Focused: A commitment to delivering exceptional customer service and building long-lasting client relationships.
DON'T MISS OUT ON THIS GREAT OPPORTUNITY - APPLY NOW
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Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful £28000 - £32000/annum