Floor Manager
BVC Group
London, GB
DESCRIPTION ABOUT US Were opening Le Caf NAC, a brand-new all-day dining concept in Belgravia, and were looking for an outstanding Floor Manager to join our leadership team. This exciting new venue will offer French-inspired food and drinks with global influences, set in a relaxed and welcoming atmosphere in one of Londons most vibrant neighbourhoods. Le Caf NAC is the latest addition to BVC Group, which operates a portfolio of innovative, globally recognized food concepts, including NAC, Crme, 74 Duke, and Supernova. With a strong presence in London, Paris, and the Middle East, BVC Group is known for blending creativity with operational excellence, delivering outstanding dining experiences across multiple markets. This is a fantastic opportunity to play a key role in a brand-new opening, working alongside the General Manager and Assistant General Manager to deliver exceptional guest experiences and help build a dynamic, motivated team. POSITION SUMMARY As Floor Manager, you will be responsible for the smooth operation of front-of-house service, supporting the wider management team in achieving sales and profitability targets, and ensuring exceptional guest experiences. This is a hands-on role requiring strong leadership, attention to detail, and the ability to motivate and develop a high-performing team. You will be an expert in service standards, guest satisfaction, and team engagement, and contribute actively to the quality, culture, and commercial success of Le Caf NAC. KEY RESPONSIBILITIES Lead daily front-of-house operations, maintaining high standards of service, cleanliness, and team performance. Monitor and maintain quality control over food, drinks, uniforms, and guest-facing items to ensure consistency and excellence. Support the financial performance of the restaurant by monitoring sales, labour costs, payroll, waste, and breakages. Accurately record sales figures, comps, promos, voids, and timesheets to ensure smooth back-office operations. Work with the management team on opening/closing duties and ensure the restaurant is guest-ready at all times. Maintain clear communication across the FOH and BOH teams, contributing to a positive and collaborative work culture. Support HR processes including team training, appraisals, and maintaining core standards such as grooming and service steps. Design and deliver training sessions to upskill and inspire the FOH team. Assist in recruiting, onboarding, and mentoring new team members. Review team performance in weekly management meetings and contribute to staff development planning. Help develop incentive programmes and plan staff appreciation events during peak periods and holidays. Oversee daily maintenance checks and communicate necessary actions to relevant departments. Monitor health & safety and hygiene standards, reporting concerns to senior management. KEY REQUIREMENTS Experience as a Floor Manager, Supervisor, or similar role in a fast-paced, quality-led hospitality environment. Strong leadership and communication skills with the ability to inspire and support a team. Excellent organisational skills and the ability to manage multiple priorities with a proactive mindset. A commitment to guest experience and a passion for hospitality. Good knowledge of restaurant operations, from service and scheduling to health & safety and financial reporting. A calm, confident, and solutions-focused attitude during service. WHAT WE OFFER Competitive salary with performance-based bonuses. Opportunities for professional development within a growing hospitality group. A positive, supportive workplace where creativity and contribution are recognised. 50% employee discount across all BVC Group venues and exclusive benefits through CODE app. Complimentary meals on shift and flexible working arrangements. Enhanced benefits including paid holidays, company sick pay, maternity/paternity leave. Long-service recognition and team rewards. HOW TO APPLY Excited to be part of something new and exceptional? Apply now to join Le Caf NAC as Floor Manager and help us shape one of Belgravias most exciting hospitality openings. AMRT1_UKCT