Field Service Engineer
EAC Consulting Group
Milton Keynes, GB
EAC are representing a Market Leading Organisation who are on the lookout for a Field Service Engineer to join the team. Head Office is based in Telford, so you must be a commutable distance from Telford. My Client are seeking a skilled Field Service Engineer to deliver repair, maintenance, and technical support for systems both at customer sites and in-house. You will be a key player in ensuring system uptime, delivering service excellence, and contributing to the continuous improvement of customer satisfaction. On Offer: Salary - £40,000 - £45,000 25 days annual leave (up to 35 with length of service) Managing own diary between office & onsite Company vehicle, laptop, and phone provided Training & Development Opportunities Duties for Field Service Engineer: Carry out on-site and in-house diagnostics, repairs, and maintenance of equipment Provide support for routine servicing, emergency breakdowns, and programming of systems. Troubleshoot and document system performance and service activity for reporting and future reference. Prepare comprehensive service reports and maintain service records in the CRM system. Collaborate with the technical and service teams to coordinate tasks and meet service deadlines. Communicate effectively with clients to ensure high levels of service satisfaction. Manage inventory and ensure spare parts are tracked and reported accurately Learn and apply the company s proprietary programming language for basic programming and support. Take part in the 24/7 service rota, including occasional call-outs outside of standard working hours. Ideal Field Service Engineer: Must have Electrical & Mechnical Experience Engineering qualification at HNC level or above At least 3 years of hands-on experience in automation or technical field service Strong background in mechanical, electrical, and electronic systems Capable of reading technical drawings and documents Proficiency in Microsoft Office; SAP knowledge is a plus Excellent communication skills and a customer-focused approach Logical and methodical in your approach to problem-solving