EL PL Claims Handler
NRG.
Newcastle upon Tyne, GB
About the role Our client is seeking an EL PL Portal Claims Handler to join their team in Newcastle. Salary: Competitive Working Hours: Monday to Friday, 9am to 5pm, with a 1-hour unpaid lunch break (35 hours per week). Roles & Responsibilities: The successful candidate will be responsible for the following: Managing a caseload of low-value personal injury claims within the EL/PL portal. Reviewing initial claim information and verifying key details. Monitoring and recording important dates (e.g., limitation dates). Preparing allegations of negligence and breaches of statutory duty. Completing Claims Notification Forms within the EL/PL Portal. Regularly updating clients and internal stakeholders, including team leaders. Commissioning and liaising with medical and other expert witnesses. Negotiating and communicating with insurers, solicitors, courts, Counsel, and other relevant parties. Assessing damages for pain, suffering, and loss of amenity. Gathering and valuing evidence for additional claims such as loss of earnings and care assistance. Preparing Schedules of Special Damages. Managing cases through all stages of the Portal, including Stages 2 and 3. Preparing files for court proceedings and hearings, including Briefs to Counsel and Trial Bundles. Reporting any challenges or delays on cases to the team leader. Handling telephone inquiries from clients and third parties promptly. Collaborating with and supporting other team members as needed. Undertaking other tasks as reasonably requested by management. A bit about you: Minimum of 1 year of experience handling EL/PL claims. Proficient in Microsoft Office. Strong organisational and prioritisation skills. A collaborative and positive attitude with a team-oriented approach. Ability to manage competing demands and meet deadlines. Excellent verbal and written communication skills. If you are interested in this role, click apply now and a member of our team will be in touch! NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.