Customer Service Representative

Hays

Milton Keynes, GB

Role - Customer Service Advisor Location Delaware Dr, Tongwell, Milton Keynes MK15 8BA Pay £12.21/hr Duration: 6 months initially NOTE: - Once training is complete 2 days WFH, 3 days in the office The first 2 weeks of the role will be office-based Monday-Friday to complete the mandatory 2-week training. After which, we can then discuss hybrid-working when a new start is comfortable and competent with tasks and responsibilities. Your Role: Proven customer service experience Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and negotiation skills (written and oral) letter/email writing including accurate English grammar Ability to multi-task, prioritize and manage time effectively while maintaining strong Attention to Detail To be computer literate with various packages such as Word, Excel, and Cofico/SAP Comfortable working with targets Patience and ability to manage stress Problem-solving skills Experience within a Contact Centre environment, desired but not essential. Ability to work under pressure, whilst always maintaining a professional image. Ability to Work Without Supervision Excellent Time Management Skills Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives. Relevant experience in an administration role Start Date: ASAP

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