Customer Service Coordinator
Johnson Controls
Manchester, Manchester, United Kingdom
What you will do As a Customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities. What We Offer Competitive salary Comprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts, cycle to work scheme, and Johnson Controls product discounts Extensive training opportunities Collaborative team environment Career development ladders Zero Harm safety policy Business resource groups access How you will do it Schedule planned maintenance and reactive works for a team of engineers Complete relevant documents such as permits to ensure works go ahead as planned Work on multiple customer portals Be a point of contact for dedicated National customers Manage the diaries including re-scheduling works to cover engineer absences or emergency works Provide first class customer service via phone and email for planning and admin queries for both internal and external customers Work with the relevant Service managers to utilize the engineers as productively as possible Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers Report to the Planning team manager and mentors to help ensure individual and team KPIs are met What we look for Required Customer Service skills and experience Outstanding written and verbal skills Ability to multi-task and work well in a high-pressured environment Computer proficiency with the ability to handle multiple PC applications at once A strong sense of urgency, the ability to follow-through and have attention to detail Excellent decision making and problem-solving skills Good organizational skills Preferred Experience in using GANT based planning/dispatch software is desired Previous planning / scheduling experience in a service role is desired #LI-MS2 #LI-Onsite