Customer Service Centre Agent - Telephony - ARB16027
Argyll & Bute Council
Lochgilphead, GB
Department: Customer Support Services - Customer Engagement \n Closing Date: Friday 16th May 2025 Argyll and Bute Council's Customer Engagement Team are looking to recruit a Customer Service Centre Agent based in Kilmory Reception, Lochgilphead. This is a full time post working 35 hours per week. \n The post holder is required to deal with visitors to Kilmory Reception and answer telephone calls along with other channels received via the busy Customer Service Centre. The post holder will require to provide a quality customer focused service within the Customer Service Centre Team offering advice and information on Council Services, carrying out a range of duties in accordance with Council Policy, Service Guidelines and Procedures. Using a range of PC systems including CRM, FAQ system, email, internet and telephone systems. Ensure consistency in high standards of customer care are maintained, ensuring that the Data Protection and Health & Safety legislation is complied with at all times. \n Argyll and Bute is one of Scotland s most stunning areas. As its award-winning council, we play a vital part in the day-to-day life and long-term future of our beautiful and diverse communities. Our unwavering purpose is to make Argyll and Bute the place to be, the place where people want to live, to work and do business. And we are committed to making the council the place to have a great career, by providing excellent benefits and a friendly, dynamic working culture so that each of our 5000 colleagues can deliver services that help our corner of Scotland thrive. Join us to make a difference. \n Our employees make good things happen in the day-to-day life and for the longer term future of Argyll and Bute. We want you to feel valued working for us. We offer various benefits to support you, such as a competitive salary, pension scheme, generous leave entitlement, cycle to work scheme, discounts on gym memberships and leisure centres, wellbeing initiatives, and opportunities for learning and career growth. We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work. Plus include any benefits unique to role \n We care about our people and the world around us and always aim to do the right thing. From employee recognition schemes to environmental policies we have many initiatives in place to help us look after the things we all care about. \n Learn more here: Argyll and Bute Employee Recognition Programme, Disability Confident, Armed Forces, Fair Work First Statement, Equality and Fairness, Climate Change, Flexible and Hybrid Working Policy \n Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver are not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible. \n Applicants should note that:- Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver are not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible. \n \n If you would like clarification on any information contained within the vacancy advert and/or the job description you will require to speak with the recruiting manager, who is: \n Donna MacLean, Customer Service Centre Team Leader \n Email: donna.maclean@argyll -bute.gov.uk \n Telephone: 01586 559047 \n Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page. Please also note that we do not accept CV s, only applications completed and submitted via the Apply Now button on this page. \n We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy