Customer Service Advisor (Grade 4)

Rangam

Liverpool, GB

We encourage applicants who are neurodivergent or disabled for this inclusive role. Description As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries. You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role. Key responsibilities: Handling inbound calls related to Council Services including Council Tax Assist residents with understanding their council tax bills, payments and account details. Set up and manage Direct debits, payment plans and other payment options Assist with Council tax related issues such as arrears, disputes and exemptions Ensure compliance with council policies, procedure and legal requirements Maintain accurate up to date record of customer interactions. Essential: Experience of answering enquiries relating to CTAX billing and recovery. (Essential) Experience of using Revenue systems such as NEC Northgate. (Essential) Must have a current BPSS certification that will cover the duration of the placement (Essential) Please be aware that Liverpool City Council's overtime rates have changed to be aligned with what a permanent Liverpool City Council employee is entitled to.

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