Customer Service Administrator
Kersia UK
Lockerbie, Scotland, United Kingdom
About the Company: Kersia, a global leader in biosecurity and food safety incorporates Kilco International Limited, specialists in biosecurity and food safety. Consistent growth and investment has enabled the company to develop into one of the UK s leaders in this market sector working in partnership with both blue chip and Independent Companies. Kilco provides specialist knowledge in animal health and food safety. About the Role: We are looking for an experienced customer service administrator to provide ongoing daily support to the sales team, customers and all internal departments, as part of the Customer Care team. Main Responsibilities: Deliver exceptional customer service to all stakeholders. Provide support to the sales team regarding customers. Complete day to day administrative tasks such as answering calls, order processing, updating internal systems, scanning picking notes and purchase orders onto the system. Handle customer queries in a calm and efficient manner. Provide holiday cover for the Customer Service Manager. Provide stock control support at off site warehouse. Intercompany product ordering for Sales Team in the UK and Ireland. Take reasonable care of the health and safety of self and others. Skills and Experience: Good communication skills and the ability to prioritise and manage time efficiently. Excellent telephone manner with a positive and confident personality. Excellent attention to detail. A minimum of 2 year working within a customer relations role. Good use of Microsoft Office packages. Calm, approachable, personable, punctual, and professional manner. Solution focused approach to confidently and proactively resolve queries and problems. Ability to build strong professional relationships. Ability to be flexible and understanding.