Customer Experience Administrator
Leading Edge Aviation
oxford district, south east england
Customer Experience Administrator ROLE OVERVIEW Reporting into the Customer Experience Manager, the Customer Experience Administrator will be responsible for general Academy administration. ROLE DUTIES Reception Duties To be the first point of contact for all visitors to the Academy, ensuring they feel welcome and are familiar with the facilities, and Health & Safety arrangements To be responsible for the telephone switch board, screening calls and taking appropriate messages where applicable. Co-ordination of the arrival of deliveries that arrive at the Academy during office hours, ensuring these reach the relevant area. To be responsible for the stock level and replenishment of stationery and refreshment items. Office and Training Administration Overall responsibility for ensuring that customers are provided with the relevant information and equipment throughout their time at the Academy. To offer administrative support to the Board of Directors where required To champion the use of electronic files, in the creation and updating of administrative processes within the department The co-ordination of course welcome and arrival arrangements, including student kit and stock ordering. The co-ordination of student departure administration and off boarding process To provide ad-hoc administrative support required by the Head of Training (HT) where required. To provide support to the Customer Experience Manager to create and robust and effective welfare environment, supporting their needs throughout training. To ensure that all maintenance items are reported appropriately to those responsible for the area they are specific to, ie. Accommodation or the Academy. Transport Co-Ordination To co-ordinate the transportation of students To make travel arrangement for the business, including flight bookings, car hire and hotel arrangements CORE COMPETENCIES An experienced administrator, with excellent I.T skills, and be proficient in the full use of Microsoft Suite Strong organisational skills Excellent written and verbal communication skills with a positive and enthusiastic personality and outlook A Can-do attitude with the willingness to go the extra mile for the Customer