Customer Engagement Executive
Quest Search and Selection Ltd
Nottingham, GB
Quest Search & Selection are partnering with a leading retail & eCommerce brand. This business compromise of a multi-channel & retail offer which is available in-store, via 3rd parties and online globally. As a Customer Engagement Executive, you'll join a fast-paced, ambitious team focused on driving and executing impactful email marketing campaigns. You'll work closely with cross-functional teams to optimize strategies, improve conversion rates, and enhance KPIs. Key Responsibilities of this Customer Engagement Executive: Campaign Management : Oversee the planning, execution, and management of the email and mobile app calendar, coordinating with internal teams to support business objectives. Creative and Delivery : Lead the briefing process, including creative development, audience segmentation, scheduling, and delivery for all email and mobile app campaigns. Lifecycle Campaigns : Take responsibility for briefing, creative, segmentation, scheduling, and delivery of all automated lifecycle campaigns. Test & Learn Strategy : Continuously implement and evaluate testing strategies to optimize CRM communications and improve engagement. Platform Optimisation : Build and maintain a strong relationship with the email service provider, ensuring the platform is fully utilized and optimized for campaign success. Key qualifications required for this Customer Engagement Executive : 1 year + experience in a CRM, E-mail marketing or digital marketing executive. Strong Analytical Skills : Comfortable with data analysis, segmentation, and providing actionable insights to improve campaign performance. Excellent Communicator : Strong written and verbal communication skills for liaising with internal teams and stakeholders. Ideally educated to degree level or equivalent We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.