Customer Consultant
Newcastle upon Tyne, United Kingdom
Business Unit / Team: Branch Network Salary range: £23,500 - £25,000 per annum DOE + red-hot benefits Contract Type: Permanent Full Time, 35 Hours
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Newcastle Upon Tyne Branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, and you are ready to make customers Happier About Money, then this opportunity could be what you re looking for!
What you ll be doing
Welcoming our lovely customers to the Store
Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process
Resolving any queries customers may have with their banking
Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution
Working with awesome colleagues across our Stores and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone
You ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in store and in the local community
We need you to have
Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers
Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers
Great communication skills with a natural ability to engage and build rapport with lots of different personalities
A flexible and positive working approach to suit customer needs and business demands
Genuine enthusiasm to work with your team to achieve collective goals in a timely way
A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news
It s a bonus if you have but not essential
Some financial services experience
Knowledge of banking products
Working knowledge of Microsoft Office applications
Red Hot Rewards
Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
Up to five extra paid well-being days per year
20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
Market-leading pension
Free private medical cover, income protection and life assurance
Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
Ability to work anywhere in the UK (where the role allows)
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? Apply as soon as you can. If we re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you.
Say hello to Virgin Money We re making great strides towards achieving our ambition of becoming the UK s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, Making You Happier About Money , underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.