Customer Assurance Officer
Royal National Institute of Blind People (RNIB)
Tyne and Wear, GB
Gateshead 35 hours per week £25,000 per year Permanent Are you passionate about driving excellence in compliance and assurance? We're looking for an Assurance & Compliance Officer to join our team and play a vital role in maintaining and developing our Business Management System and compliance frameworks. In this key role, you'll act as the first point of contact between operational teams and Customer Assurance, ensuring we meet critical standards such as ISO9001, ISO27001, ISO14001, ISO22301, PCI-DSS, Cyber Essentials Plus, Data Protection, and Health & Safety. Your work will directly support our ability to retain and secure new commercial partnerships by meeting regulatory and customer expectations. What you'll do: Support and develop our Business Management System across multiple compliance frameworks Lead on internal coordination of audits, risk management, incident response, and continuous improvement Advise and guide teams across the organisation on assurance and compliance best practices Maintain effective reporting, trend analysis, and documentation Foster a positive culture of compliance through training, communication, and support What you'll bring: Strong working knowledge of ISO standards, Data Protection, PCI-DSS, and Cyber Essentials Plus Experience in a customer-focused environment with a proactive, solution-oriented approach Excellent communication, organisational and stakeholder management skills Ability to analyse and respond to assurance issues with discretion and sound judgement If you're looking to make a meaningful impact by supporting organisational resilience and integrity, we'd love to hear from you. What We Offer RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers. For more information on our available benefits, please visit our Benefits of Working at RNIB page. How to Apply If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification. Successful candidates must undertake an international sanctions check, a credit check, and a basic DBS check. Additionally, candidates must provide evidence of continuous employment or income history for the past three years. Job offers are conditional upon satisfactory completion of these checks.