Complaints Investigator
Candidate Source
Reading, GB
We are looking for a Complaints Investigator who is passionate about finding fair outcomes for customers. \n\nYou will be loading the complaint onto the system, discussing points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter.\n\nYou will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working three days in office and two days from home each week once you have passed their training program. \n\nWhat you ll be doing as a Complaints Investigator:\n\nTaking ownership of a pipeline of complaint cases from start to resolution.\nLogging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.\nCollecting and reviewing information from customers, dealers, motor manufacturers and repair garages.\nChecking if the client is liable for the issues and deciding on a support plan for the customer.\nTaking responsibility for queries/issues through to resolution.\nDeciding fair outcomes for both customers and the business.\nWriting templated outcome letters to the customer.\nManaging expectations of all internal and external customers.\n\n We re looking for a Complaints Investigator with:\n\nPrevious experience reviewing complaints and finding fair outcomes.\nPrevious final response letter writing experience.\nConfidence handling multiple workstreams.\nStrong attention to detail.\nExperience working within a financial services environment would be advantageous.\n\nHours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm.\nLocation: Bracknell. This can reduce to 3 days a week in office and 2 days from home after training and sign off.\nParking: Yes \nContract: 6 months initially with opportunity to extend. \nTraining: On site full time for the first 4 6 weeks.\n\n This role does not offer remote working so we will not be able to consider applicants that are not within a commutable distance to Bracknell.\n \nIf you re excited to join a rewarding company as a Complaints Investigator, then please click apply online and upload an updated copy of your CV. \n\nPlease note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.\n\n We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.\n\n To help you stay safe in your job search we will never ask for your bank details at the application stage. \n\nCandidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to