Clinical Trials & Customer Engagement Lead
Graphene Trace
Chelmsford, GB
Graphene Trace is a pioneering medical technology startup dedicated to preventing pressure ulcers by continuous and automated pressure mapping. Our mission is to make preventative technology smarter and more accessible using printed electronics & AI. Role Overview: We are seeking a passionate and personable Clinical Trials & Customer Engagement Lead to help bring our solution to market. In this role, you will be pivotal in managing and coordinating clinical usability trials, engaging directly with customers & ensuring compliance with medical device regulations. This role offers the opportunity to have real impact on the success of our startup; you will be given trust, ownership and the chance to make a lasting impact in a collaborative and forward-thinking environment. Key Responsibilities: Lead the setup and coordination of clinical usability trials , from participant engagement & recruitment to data analysis & reporting Implement CRM systems to track communications, trial progress & participant data. Oversee medical device compliance with standards & testing Directly engage with a diverse customer base , including wheelchair users, healthcare providers, care homes, and distributors Essential Skills: 2+ years proven experience in clinical trials Excellent customer engagement & relationship-building skills Proficient in CRM (or CTMS) systems for clinical trial management Technical background in clinical, medical research, or similar Strong written & verbal communication Personable & approachable Desirable Skills: Clinical trial planning experience Proactive by nature with a track record of spotting opportunities & taking initiative Experience working with wheelchair users, pressure care, or related fields Solid understanding of quantitative evaluation & structured data collection Project management Our Offer to You: Competitive Salary: £40k - £42k + equity/share options Comprehensive Private Health Insurance, including Optical & Dental cover Gym Membership & Cycle2Work Scheme Unlimited opportunity for growth and Continual Professional Development (CPD) Supportive and inclusive workplace culture focused on innovation and teamwork Clear pathways for career progression & a potential senior leadership position Hybrid work considered for the right candidate, the team work on-site most days