Claims Manager
MERJE Ltd
Birmingham, GB
Customer Claims Manager Birmingham/ Hybrid £60,000 - £65,000 MERJE is seeking a dynamic Claims Manager to lead the Travel Claims department for a leading insurance and assistance solutions provider. This role offers an exciting opportunity to shape service delivery and drive team performance in a global organisation. The successful candidate will manage complex claims, develop team members, and ensure exceptional customer experiences. The Company This company is a global leader in assistance and insurance solutions, specialising in international health, assistance, automotive, and travel insurance. With over 22,000 employees across 78 countries, they offer a collaborative and innovative work environment. The Role As Claims Manager, you'll lead a high-performing team, manage complex travel claims, and ensure operational excellence. This role offers opportunities for personal growth, strategic decision-making, and the chance to drive a high-performance culture within a global organisation. Key Responsibilities of the Claims Manager: Lead and develop a team of Travel Claims professionals Manage and resolve complex claims, ensuring adherence to SLAs and KPIs Drive continuous improvement in claims processes and team performance Collaborate with Business Partners to meet performance targets Implement strategic resource planning and budget management Required knowledge and experience for the Claims Manager role: Proven experience in claims management, preferably in travel insurance Strong leadership and team development skills Excellent problem-solving and decision-making abilities Proficiency in performance management and KPI tracking Ability to work effectively in a fast-paced, dynamic environment If you're ready to take your career to the next level as a Claims Manager and drive excellence in travel insurance claims, apply now! _________________________________ Applicants must be located and eligible to work in the UK without sponsorship. Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website. If you would like this job advertisement in an alternative format, please contact MERJE directly.