Change and Improvement Senior Leader
Places Leisure
Bath, Somerset, United Kingdom
We are Places for People Group; we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
So, what are you waiting for? Join a community that cares about you!
More about the role
Places Leisure (PL) is part of Places for People Group where we aim to be the UK's leading physical activity and wellbeing social enterprise.
As a Change & Improvement Senior Manager, you will play a pivotal role in shaping and delivering strategic change initiatives that align with our mission to enhance customer experiences and operational efficiency.
Working within the Business Excellence team, you will collaborate closely with the Senior Leadership Team and various functional teams to build and execute change delivery roadmaps. Your role will involve creating and maintaining change governance routines to ensure visibility and effective prioritisation of initiatives. You will drive accountability to ensure the successful delivery of change programmes that support Places Leisure's strategy and financial business plans.
Key Responsibilities:
Strategic Change Delivery: Lead the delivery of strategic change initiatives, ensuring they are aligned with Places Leisure's strategy and financial business plans .
Change Governance: Develop and maintain change governance routines to provide visibility and prioritisation of change initiatives .
Collaboration: Work closely with the Senior Leadership Team, wider Places Leisure teams, and Technology to understand the impacts of new technologies and develop processes that create efficiencies and improved customer outcomes
Pipeline Management: Create and prioritise a pipeline of change activities that deliver cost benefits and effortless service for customers .
Stakeholder Engagement: Build and maintain strong working relationships with senior stakeholders, including the Managing Director, to ensure effective prioritisation and delivery of change initiatives .
Continuous Improvement: Foster a culture of continuous improvement where colleagues actively identify process and customer improvements
Skills, Knowledge, and Experience:
Must Have:
Experience leading complex change in cross-functional teams to deliver effortless processes and customer service .
Strong organisational skills with the ability to prioritise effectively and deliver against tight deadlines .
Excellent communication skills, both verbal and written, with the ability to influence and embed change .
Strategic thinker with the ability to simplify complex issues and think logically .
Preferred:
Strong working knowledge of regulated environments and risk management frameworks .
Ability to build strong stakeholder relationships
The benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
Competitive salary, with a salary review yearly
Pension with matched contributions up to 7%
Excellent holiday package up to 35 days annual leave with the option to buy or sell leave
Cashback plan for healthcare costs up to £500 saving per year
A bonus scheme for all colleagues at 2%
Training and development
Extra perks including huge discounts and offers from shops, cinemas and much more
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.