Casualty Claims Handler
Liverpool, Merseyside
Description Keoghs are seeking a Claims Handler (CH4) to join their Liverpool team. The claims handler will pro-actively manage a caseload of Public Liability and Employers Liability & Property Damage (up to and including reserve limits of £40,000) to conclusion. In addition to handling a case load undertake auditing within the Department. Key Accountabilities •To create accurate Claims Management System records •To ensure quality, service standards and productivity levels are maintained to a high standard •To develop client contacts and an understanding of the client culture •Where appropriate, attend client review meetings •To assist with both internal & external auditing •To undertake projects and to be able to deliver within agreed timescales •To continually keep Managers abreast of any client changes and issues •Report to Team Leader/Claims Unit Service Manager undertaking appropriate additional tasks •Allocate new claims as and when required •Carry out supervisory tasks appropriate to level and as per management instructions •Undertake monthly audits for all fee earners in the Department •Undertake client audits as required • Develop and maintain an audit process, to allow for feedback to be recorded and retained. Outputs to be communicated to the Head of Operations, Team leaders and file handler Working Hours35 hours per weekMonday-Friday 9am-5pm with 1 hour unpaid for lunch Experience, Skills and Qualifications Minimum 4 years claims handling, at least 3 years El/PL dealing with complex quantum Significant experience in the evaluation, negotiation and settlement of Public/Employers' Liability Claims is essential Experience providing training or supervising (desirable) Technical delivery would preferably include some RSI or CRPS – but not essential. Effectively prioritises workload and organises own work effectively Demonstrates an understanding of the market and industry ValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Our Values We are connectedWe are Dynamic We are Innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service – after 1 years’ service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation