Business Services Coordinator
Zenzero
stoke-on-trent, midlands
Business Services Coordinator We are looking for a talented, driven and passionate Operations Coordinator to join our team. The role will be based in our Poole office. The successful applicant will provide a high standard of service to clients and our internal teams while supporting the Business Services Manager with the day-to-day running of the back-office and finance functions. The role would suit someone who has a creative flair, a keen eye for detail and enjoys getting involved in the finer points of the job. Key Responsibilities Supporting the team with administration and general office management Being the first point of contact for visitors and clients at our office, ensuring the reception area and office is well presented Managing office supplies and placing orders Researching and booking of travel and accommodation Assisting with employee engagement initiatives, including feedback surveys and workplace improvements Coordinating company events to enhance team engagement and morale Assisting with HR-related tasks, including employee onboarding, offboarding, and benefits administration Liaising with external providers to manage internal contracts Working on internal and external requests via our PSA system Answering client queries and coordinating responses Involvement with maintaining billing records and raising invoices Assisting with expense claims and help with other finance tasks as required Supporting with business improvement projects Processing orders and raising projects, working closely with the sales, project and procurement teams Promote and comply with Health & Safety policy and procedures Follow policies and procedures to comply with QuoStar's ISO20000 and ISO27001 accreditations Maintaining internal records and creating policies and procedures Essential experience, skills and qualifications A minimum of 2 years experience in a similar role/environment GCSEs grade C and above, including Maths and English or equivalent Very good written and oral communication skills Organisational and problem solving skills Ability to multi-task, adapt to changes quickly and use initiative to deliver work Sound knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint) Desirable experience, skills and qualifications A-levels or equivalent Experience of working with Xero, ERP or finance systems