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Assistant Manager



The Body Shop

Gretna, Scotland, gb

Apply now

Your role in a nutshell

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

  • Lead & work as part of a successful, engaged team to best meet the needs of our customers
  • Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
  • Problem solves effectively & proactively as much as possible using available resources
  • Communicate effectively & act as a flexible & responsible role model to your team
  • Ensure development of customer loyalty to further build The Body Shop brand
  • Work with the Shop Manager to meet sales & performance targets
  • Work with the Shop Manager to manage stock; monitor & manage change
  • Use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
  • Identify & attract high potential candidates & develop current team members to succeed in their goals
  • Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products

    • What we look for

  • Experience in a customer facing role, people leadership & team development
  • Ability to meet sales & performance targets with outstanding planning & organizing skills
  • Ability to work collaboratively within a feedback culture
  • Outstanding problem solving & communication skills
  • Experience using data (KPI’s) to make sound business decisions preferred
  • Comfortable with Microsoft Office Suite
  • Work flexible hours, including holidays, nights, and weekends to meet the needs of the business
  • Flexibility to work across Sunday to Saturday is required


    • What we offer

  • Benefits start within your first month
  • Comprehensive onboarding in your new position
  • Training hours for you & your team as needed
  • A 50% discount on regular product & 30% on Gifts
  • Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
  • Paid volunteer days - so you can spend time with the causes that matter to you
  • Ability to make connections with Community Partners to drive local activism
  • (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
  • Ability to offer a real living wage to your Customer Consultants
  • Opportunities to grow within the Brand
  • Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

    • Talent Drivers

    Collaborative SkillsCommercialityLeadershipPersonal ConductPurpose

    Apply now

     

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