Assistant Head Housekeeper
Ness Walk
Inverness, GB
Assistant Head Housekeeper - 5 Ness Walk Hotel, Inverness. Working five days from seven, including weekends and shifts Highly Competitive Salary; Live out only. Benefits Meals on shift and uniform provided Long Service Awards Uniform provided On-line Training Platform Access to discount for accommodation Complimentary use of the Kingsmills swimming pool and gym Food and beverage discount at Ness Walk and Kingsmills Discount in our Kingsmills Spa for treatments Staff events Free transport if residing in the Inverness area starting before 7 am and finishing after 11 pm Ness Walk Hotel, part of the Kingsmills Hotel Group is an award winning, family-owned hotel with a unique culture that recognises a positive attitude and warmth of service. Ideally, we are looking for. We are a forty-seven luxurious bedroomed hotel, we guarantee a fun, vibrant and energetic environment, whilst we nurture and develop your skills. We serve passionately and proudly, and we delight in welcoming guests from all over the world to sample our beautiful Highlands of Scotland and the warm hospitality for which we are known. About the Role ofAssistant Head Housekeeper We are currently seeking a driven, highly motivated and supremely organised Assistant Head Housekeeper to ensure five star standards and meticulous attention to detail are achieved throughout the Hotel. The Housekeeping team is a vital, dynamic and an incredibly hard-working team, with a common goal to ensure we aim to exceed customer expectations at all times. Driving high cleaning standards and working efficiently together as part of One Team. Here is a bit more detail on what we see you doing in this role: You will assist, support, and supervise our Housekeeping Team Attending and participating in daily meetings for preparation. Printing Housekeeping Sheets for the Team and issuing. Improving our standards and the quality of our service, consistently exceeding our guest expectation, and wowing our Guests. Always warm and thoughtful, you and your team will make sure all customer requests and queries are responded to promptly, effectively, and professionally. You will check all areas before, during and at the end of each shift, ensuring our sky-high standards are maintained; you will also conduct cleanliness checks across all areas of both guest and colleague facing areas. Playing a key role in ensuring the motivation of our team, you will work with them, involved in their buddying up, training and development. This is a very hands-on role. Interacting with our guests, always warm, professional, helpful, and doing everything you can to exceed their expectations; playing your part in making their stay with us five stars in every way. Work alongside the Head Housekeeper and cover when on holiday. As an Assistant Head Housekeeper, you will be tasked with ensuring the quality and standards of your allocated shift. Whilst assisting with daily work assignments, you will help to manage the work of your team members, providing clear guidance and training where necessary. You will pro-actively respond to requests from our members and guests, going the extra mile to ensure their needs are met. Assisting with Rotas when Head Housekeeper is off on holiday. You will communicate maintenance requests to our Maintenance Team and follow up to ensure they are actioned. Who we are looking for. First, you are a friendly and outgoing team player who enjoys seeing a job well done. You can be trusted to work unsupervised, and you've excellent communication and people skills. You've basic computer skills, ideally in Office programmes such as Word and Excel. You are enthusiastic, initiative-taking and enthusiastic about providing the best service for our guests. Able to work well in a team providing full support to the team. You must be able to work well with the Head Housekeeper to ensure all standards are met. Ideally, you will have worked in a housekeeping role before and have supervisory experience in a quality establishment within a 4 or 5 Hotel. To Apply Please send your CV along with a covering letter via the "Apply" button AMRT1_UKCT