Assistant General Manager
GRIDSERVE
Norwich, England, United Kingdom
GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.5 C of warming. We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing, delivering and operating world class customer-focused electric vehicle charging networks powered by solar energy and batteries. Everything we do is underpinned and connected by a technology-agnostic, proprietary data platform that grows and improves every day. ROLE OVERVIEW Join GRIDSERVE as an Assistant General Manager responsible for assisting the General Manager (GM) onsite with day-to-day activities working in collaboration to deliver exceptional standards, operational efficiency, and sales optimisation with a genuine commitment to making people happy - guest and team alike. MAIN RESPONSIBILITIES Assisting the GM in managing the team members to ensure brand standards and customer service levels are achieved and are of the highest standards. Ensure all staff members are aware of all current promotions and products through regular briefings. Drive commercial opportunities through daily analysis of key metrics and through coaching the team. Deliver a best in class customer experience. Creating and maintaining a customer centric environment which helps demystify the barriers of Electric Vehicles and provides a space where customers can learn and reflect on the benefits of Electric Vehicles. Adhere and apply all licensing laws. Ensure that all Daily standards Audit are completed. You will be assisting the GM on all on-site related activities including H&S matters and related paperwork. Responsible for managing and maintaining high brand standards, including the communal and serviceable areas. Adhere to all company policies, procedures and business ethics codes including anti-bribery policy and Environmental and Quality Management System (compliant with ISO 9001 and 14001). Assist in achieving all financial targets. Ensure all aspects of the staff deployment are executed effectively. Train, coach and develop the team to their full potential. PERSON SPECIFICATION Required experience Must have a minimum of 3 years retail or hospitality experience as a Team Leader/Supervisor or Assistant Manager Working within a multi-operator services retail environment or fast paced consumer goods sales environment is advantageous. Required skills and abilities Confident and articulate, able to engage with a range of stakeholders both internal and external. Although working hours will be aligned to core business, candidates will be flexible and willing to work a range of early/late shifts, weekends, and bank holidays when the demands of the role require to do so. Enthusiastic, determined, and passionate about Retail with 1st class standards Innovative, confident, and pro-active approach Be able to work independently and know when to escalate issues. Self-driven, focused, results and quality oriented.The ability to foster self-motivation to achieve tight deadlines. Team player, innovative with sound judgement and solutions driven. Able to approach work with positive energy and integrity. Cordial and professional with excellent client facing skills and effective communication both verbally and in written form. Computer literate. Must be a proficient user of Microsoft suite of packages including Word, Outlook, Excel and PowerPoint, where needed. Operational Retail hours, 7 days a week, 5:30am-9:30pm. Equal Opportunity statement: GRIDSERVE is committed to being an Equal Opportunity Employer. We ensure that all individuals are treated with fairness and respect in our hiring process, regardless of gender (including gender identity, gender expression, and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership, or membership in any other legally protected category. Company culture & values GRIDSERVE prides itself in providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best. We are passionate with an entrepreneurial spirit, hard-working but always find time to let our hair down . We aim to work with awesome people who align with our values to achieve greater results. Consider the values below and ask how well these resonate with the principles you hold: Be awesome We aim to delight: great is our minimum bar Positively charged We are positive people who approach life and every task full of healthy energy Synergy seekers We have each other s back, and appreciate that the whole is greater than the sum of its parts Legacy creators We strive to deliver positive change through strong ethics and sustainable choices Straight up We are open, honest, direct people who accept responsibility and sweep nothing under the carpet Risk mitigators We stack the odds in our favour by taking risks we have the ability to influence Thought leaders We have the strength and conviction to create a better path, and to follow gut instincts Solutions focused We embrace problems as opportunities and focus our time and energy on solutions Our dedication extends to fostering an inclusive environment where employees are empowered, and diversity is embraced. We encourage everyone to participate actively and respond to our commitment to equality. Company benefits: Financial benefits: competitive pay, share options, pension, life insurance, income protection, retail & entertainment discounts. Wellbeing and work life balance: 33 days annual leave inc. public holidays, remote and flexible working, generous maternity and paternity leave, excellent family cover private health, employee assistance programme, 24/7 GP access Planet friendly: EV leasing salary sacrifice scheme, EV leasing referral, cycle to work scheme Growth: a dynamic, challenging and rewarding environment with excellent learning and development resources via our top inhouse LMS and exciting career progression opportunities! Join us in delivering a better and more sustainable future! #GRIDSERVE #TechForGood #SustainableEnergy