Assistant Beverage Manager - Cultra Inn
Holywood, County Down
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Assistant Beverage Manager at the exclusive Culloden Estate & Spa. Supported by our General Manager, Stacy Hooper, you will assist in providing leadership, and smooth day-to-day supervision of our busy team. As one of County Downs finest bars and restaurants, The Cultra Inn provides the freshest and most mouth-watering menus. From breakfast to dinner, we use only the finest locally sourced ingredients to create memorable dishes that showcase the best local, seasonal produce, matched with a delightful selection of beverages. Wherever you are on the beautifully landscaped grounds of the Culloden Estate & Spa, our guests savour our warm and inviting ambience, where they cosy up by the log fire on cooler evenings with an excellent selection of wines, or take in the breathtaking views with a cocktail from our outdoor dining area on warmer days. The successful candidate will have worked in a busy bar environment and be able to lead, motivate and support your team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. As Assistant Beverage Manager you will have a fully flexible approach as working patterns will include days, evenings, nights, and weekends as required. This full-time position offers a salary of up to £27,250 per annum. In addition to a competitive salary, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, cash and credit cards tips, 29 days holiday plus your birthday off, and opportunities for career progression and development. For further details about our employee benefits, click here. Hastings Hotels is an equal opportunities employer. About The Role To manage and motivate employees through effective communication and training and development, in accordance with company policies and relevant employment legislation, ensuring procedures are followed. To take responsibility for the effective leadership of the team in the absence of the Beverage Manager / Inn General Manager, to ensure the efficient operation of the bars and the delivery of Hastings product and service standards. To ensure bar stocks are fully maintained and that goods and products are properly displayed to a high standard. To prepare and dispense drinks as requested by guests, maintaining high standards of presentation. To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests. To ensure you and the team assist guests with any reasonable request for hotel services. To ensure you and the team respond to complaints and find an appropriate solution. To ensure that the bar, customer areas and equipment are maintained in a clean and tidy manner in accordance with Hastings standards. To receive payments for beverages sold and record drinks and goods sold to guests, in accordance with operating procedures. To use equipment and bar pumps efficiently, to maintain proper measures and ensure minimum wastage. To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity. To maintain the security of stock areas at all times, immediately reporting any breaches. To contribute to and agree annual budgets, putting in place appropriate mechanisms to effectively manage costs and all factors relating to the profitable performance of the bar, ensuring appropriate plans are created, agreed, communicated, implemented and reviewed. To ensure Hastings quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement. To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems. To ensure the team receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards. To comply with all health, safety, hygiene and licensing policies and procedures. To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction. To ensure the bar area, fixtures and equipment are properly maintained and presented to Hastings standards. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position. To assist with the recruitment, selection and utilisation of bar employees to achieve the optimum use of employee resource in line with business peaks and troughs. To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation. To carry out Duty Manager duties as required. Any other duties as required by Management. Desirable Criteria We would love you to have some similar previous experience. Required Criteria Educated to GCSE standard or the equivalent with grades A-C in English and Maths Excellent communication and good numeracy skills Must have strong operational and bar management experience along with a good awareness of cash handling, stock control, stock ordering and budgeting Must have experience in preparing rosters and wage forecasting Right to Work in the United Kingdom Must have previous bar supervisory experience Desired Criteria Previous bar management experience gained in a hotel Skills Needed Bar Skills, Bar Service, Cocktail Skills, Exceptional Customer Service Skills, Supervisory Skills About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry. Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month Salary £27,250.00 per year Skills: Bar Skills Bar Service Cocktail Skills Exceptional Customer Serv Supervisory Skills Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary