Advice Operations Team Leader
Borehamwood, Hertfordshire
Our client, is a leading national advice and wealth management business, delivering holistic advice with market-leading solutions.
They deliver a truly exceptional service through high-quality advice, all backed by the most efficient administration and technologies available.
The business is going from strength to strength, with rapid acquisitional growth and expansion with Private Equity backing.
They are a notable brand, award winning and regularly in the financial planning press, there has never been a better time to join this highly modern and forward thinking business.
Excitingly, a newly created position, Advice Operations Team Leader is now available to oversee the day to day operations of various offices.
The Advice Operations Team Leader will play a critical role within the Advice Operations function, leading a team of Financial Planning and Client Relationship Executive Assistants.
You will be required to execute excellent performance and production management qualities, ensuring good diligence, a strong ability to multi-task, delegate effectively and prioritise workload.
The primary objective is to provide outstanding service to Financial Planners across the group while ensuring adherence to relevant regulations and policies.
Role and responsibilities
Serve as a first-line leader in the Advice Operations function, ensuring outstanding service delivery to clients and Financial Planners in line with policies and regulations
Ensure prompt escalation of client complaints or breaches to Compliance, collaborating on resolution and client remediation requirements
Conduct root cause analysis on client dissatisfaction to implement necessary changes and improvements
Ensure comprehensive client information is maintained in the back-office system
Manage data control reports to swiftly address exceptions and prevent client or data issues
Manage all agreed administration aspects for our Financial Planners as per agreed SLA’s ensuring consistency of process and to a high level of quality
Identify and manage individual and team development needs, establishing training plans with SMART objectives
Hold regular individual performance reviews in line with performance review process
Carry out team meetings to communicate team performance and relevant updates,
cultivating a transparent and inclusive environment
Maintain an efficient, safe, and motivational working conditions
Conduct regular visits to each office, promoting team engagement and collaboration
Ensure adequate staffing levels are maintained, especially during holidays and remote work
requests
Take responsibility for the coaching and training of both new and existing members of the team, ensuring they are equipped with the necessary skills and knowledge to excel in their roles
Provide assistance and support in the recruitment process, contributing to the selection and onboarding of qualified candidates to strengthen the team
Undertake quality assessments on work completed by the team members to ensure quality
Continuously review and improve processes to enhance task efficiency, collaborating with other Team Leaders and Management
Actively promote the principles and requirements of the Group and its senior leaders, ensuring alignment with organisational values
Partner with the M&A Team and Operational Support Team to facilitate seamless transitions of acquisitions into a BAU environment
Benefits of joining the business:
28 days holiday plus Bank Holidays
Private Pension
Death in Service
Private Medical Insurance
Group Income Protection
Employee Assistance Programme
Medicash plan
Discretionary 10% annual bonus
Progression
Please note: This business is looking for candidates who are already in a Team Lead/Management role, demonstrating abilities around financial planning administration processes and/or a Paraplanning capacity.
A very generous salary is being offered, company bonus, excellent benefits as well as a professional and encouraging working culture are all available.
Due to their strategic growth and future recruitment, the business will be highly attractive to all prospective candidates.
Home/office hybrid working is fully supported. Due to the nature of the role, you would be required to travel to other offices for staff visibility.
The business is looking to recruit as soon as possible, please apply to us here at Recruit Wealth for an immediate response £50000 - £60000/annum