Administrator
Winston Solicitors
Leeds, GB
Join Our CICA Team as an Administrator Make a Real Difference! Salary: £12.50 per hour plus Monday to Friday Full Time Leeds LS8 2AL office based free parking Are you an organised and proactive administrator looking to take the next step in your career? Do you thrive in a fast-paced environment where attention to detail and excellent client service are key? If so, we have an exciting opportunity for you! Our well-established and highly respected and award-winning solicitors firm is seeking a Criminal Injury Compensation Claims Administrator to provide vital support to our dedicated team. You will work to provide a high level of admin support tothe Team to enable them to efficiently progresstheir client cases. For more information on Criminal Injury Compensation please refer to the CICA section of our website. If you re looking for a varied, interesting role in a supportive team where you can contribute to truly make a difference in people s lives, we d love to hear from you! When applying, please include a cover letter. Main responsibilities To support the Criminal Injury Compensation Claims department to efficiently and effectively progress, conclude and maximise the compensation award in Criminal Injury Compensation Authority (CICA) claims. There is scope in the role for progression by building knowledge and experience. The role is primarily an administrative role involving a high-level of case management work. It will include: Maintain a high standard of client care for both new and existing clients to ensure repeat business and recommendations. Accurately setting up files and opening new cases on the case management system Communicating internally with CICA team, support staff and finance department and externally with clients, CICA and other third parties. Administrative tasks such as scanning, photocopying, filing, writing correspondence (letter/email), telephone calls chasing for updates Using the case management calendar system to plan and prioritise case and file management so deadlines are met, and compensation maximised. Updating the case management system File maintenance of routine correspondence and telephone calls, legal drafting and ensuring full compliance with CICA schemes. To adhere to the firm s financial policies of billing and invoicing File closure and archiving To train and develop relevant knowledge, techniques and skills To assist in providing holiday cover for colleagues in CICA department Any additional duties that may be required to assist the running of the practice. Person Specification Essential Criteria Required Experience Experience of working in a client/customer facing or customer service role Experience communicating to clients or third parties on the telephone Experience in an office setting Experience using databases and computer management systems and Microsoft office (word, excel, outlook) Skills Excellent organisation and time management skills to effectively manage conflicting priorities Excellent communicator who is able to politely take lead in a conversation Capable of using diplomacy, tact and sensitivity when dealing with others Good English language skills Excellent team player who can get on with others Ability to handle sensitive information Ability to work autonomously Good information technology skills - must be adept in use of MS Office, particularly Word and Outlook, and ideally case management systems to a basic level, internet and email. Possess commercial awareness Behavioural characteristics Taking ownership for informed decisions and delivering quality outcomes Ability to use initiative and be pro-active in their work. Commitment to continuous improvement and providing a high-quality service Ability to inspire and motivate self and colleagues High degree of personal integrity and commitment to fairness, diversity and equality Genuine willingness and desire to progress themselves and the department/business they work within Desirable Skills Required Experience Experience working in an office setting, preferably in a Law firm INDLS