Account Manager
Concept
greater manchester, england, United Kingdom
We are looking for an experienced, motivated, and customer-focused Account Manager to join our Hardware Maintenance division. This is a client-facing sales role with a strong emphasis on both developing existing accounts and acquiring new business . This is an office-based/hybrid role . Our office is in Heywood where you will be working closely with the Hardware Maintenance- and wider service delivery teams. Key Responsibilities Own and grow a personal portfolio of hardware maintenance customers, ensuring consistent gross profit growth and high customer retention. Identify and close new business opportunities within target verticals and territories, leveraging your network, vendor relationships, and market understanding. Develop tailored support proposals , often involving multi-site, multi-vendor environments across enterprise data centres and branch infrastructure. Build strong, trust-based relationships with decision-makers in IT operations, procurement, and finance. Articulate the advantages and limitations of OEM vs. TPM , aligning solutions to the customer s cost, compliance, and availability goals. Create and maintain detailed account development plans , capturing contract lifecycles, hardware refresh cycles, installed base strategies, and planned IT changes. Collaborate with Hardware Maintenance Service Delivery and Logistics teams to ensure service readiness and customer satisfaction. Work closely with internal stakeholders to ensure pricing, part availability, SLA adherence, and vendor engagement aligns with customer expectations. Maintain an accurate pipeline and forecasting of opportunities using internal tools and processes. Educate clients on broader services offering (MSP, Infrastructure, Security, MPS), identifying opportunities for cross-selling and solution expansion. What We re Looking For Essential: Experience in IT sales with a focus on hardware maintenance, either from an OEM or TPM provider background. Deep understanding of post-warranty support models, SLA expectations, and global logistics constraints. Proven ability to manage renewals, upsells, and complex multi-party support agreements. Track record of new business development not just farming, but hunting. Strong interpersonal and communication skills with both technical and commercial stakeholders. High level of organization, drive, and ownership you don t wait to be told what to do. Nice to Have: Experience working with Microsoft Dynamics for account, quote, or opportunity management. Background in serving customers in regulated or global sectors (e.g., finance, hospitality, healthcare, logistics). Knowledge of compliance and legal considerations in hardware lifecycle management (e.g., export controls, data security, parts origin). What We Offer £40-£45k base salary + Double Uncapped OTE Attractive benefits scheme. The chance to join a high-performance team trusted by global enterprise clients. Opportunities to grow into a senior commercial or strategic role within a fast-growing IT services company. Supportive and collaborative work environment based in Greater Manchester with hybrid flexibility.