Account (Contracts) Manager
KEMTILE - a division of Stonhard
Leeds, England, United Kingdom
Job Title Account (Contracts) Manager Location Nationwide Reporting Operations Manager (Construction) Kemtile is the UK s leading designer and installer of hygienic flooring and drainage systems to the food and beverage market and a wide variety of other industries. Established in 1979, Kemtile has been trading for 40+ years and was acquired by Stonhard, part of the RPM Group in 2018 due to its established place in the UK market. Stonhard s acquisition of Kemtile will enable the business to grow into new markets whilst staying established in the food and beverage industry. As a result, an exciting & rewarding opportunity has arisen to join this reputable company as a highly motivated Account (Contracts) Manager who enjoys spending time in front of customers, managing projects, identifying opportunities, delivering excellent customer service, and developing Kemtile s profile in the market. The scope of the Account (Contracts) Manager is to is to run projects on time and profitability to ensure customer satisfaction, as well as building long lasting relationships through offering practical solutions and managing these accounts pro-actively. Job role : Contracts Management Manage and run projects on time and profitability. Understand the different environments Kemtile work in and manage the projects appropriately Managing the procurement of all labour, plant and material on projects, minimising wastage and driving efficiency. Devising programmes to ensure projects meet deadlines, consistently reviewing and updating these to achieve positive outcomes. With the wider team plan and manage labour to ensure correct skill set is allocated to projects whilst understanding the wider departmental impact. Collaborating with commercial team to manage changes and variations to ensure projects are run profitability. Consulting with and negotiating with sub-contractors to ensure labour is allocated and best value is achieved. Pro-active communication with other stakeholders to ensure the best experience for customers. Drive the highest standards of project delivery to minimise snagging. Account Management Develop on-going relationships with clients, business owners and contractors. Pro-actively manage accounts allocated to ensure customer needs are met and opportunities are capitalised upon. Developing and presenting project proposals Understand customer technical requirements and specify the optimum solution. Create opportunities through networking, relationship building and challenging work. Support Sales & Business Development team with projects that require more practical solutions. Health & Safety Drive a culture of zero harm throughout the business. Write risk assessments & method statements for submittals along with COSHH assessments. Adhere to customer requirements depending on their needs and/or the environment. Ensure each project is assessed on its own merit and appropriate measures are put in place to remove or reduce risk to operatives. Understand hygienic requirements of customers when working in live environments. Complete all internal safety training as required and requested. Adherence to ISO 45001 processes, and completion of project paperwork Administration Ensure customers are contacted at earliest opportunity to enhance customer experience. Ensure Administrator is kept up to date with project dates, delays, and changes so business can manage labour appropriately. Submitting detailed reports to estimating team for pricing Work with other departments to understand project requirements and highlight gaps / opportunities. Ensure on site staff are completing relevant paperwork for tracking progress. File all relevant communication and paperwork for robust project records and to support commercial claims. Ensure all costs and snagging are reported and are communicated in a timely manner. Kemtile are a single-source company committed to our customers. We design, engineer, and provide cost-effective solutions, helping to maintain and enhance existing facilities and infrastructure, while planning and specifying new projects. The successful candidate will have : A strong general construction background ideally with a specific knowledge of one of the following: Civils, Drainage or Resin flooring. Have a relevant construction qualification or equivalent such as NVQ / Degree. Has experience managing multiple projects and / or trades simultaneously, ranging from small to large i.e. £2,500,000 Sales experience, this can be account management or customer facing role where indirect selling was undertaken. Experience in project sales, offering a solution-based approach whilst selling the difference to clients. Able to work under pressure & in a fast-paced environment. Able to work independently but also dynamic enough to work as a team where appropriate and required. You are motivated with business acumen, and you want to be successful. Adaptable to working as a team player & individually. Kemtile recognize that experience is important but also believe that if you are an initiative-taking self-starter who is energetic, active, and fully committed then we can help you develop your professional career through our ongoing training programs. The right candidate will be rewarded with competitive salary, attractive bonus scheme, mobile phone, company car, pension, death in service benefit, laptop etc.