1st Line Support Analyst

Jago Consultants

Bury St Edmunds, England, gb

Job Description 1st Line Support Engineer required based in their office in Bury St Edmonds. Our client is a UK based IT organisation who are commited in providing high quality IT Support to clients & End Users. The aim is to provide the level of support a business would expect from an internal IT Team. Position Overview Responding to Client Tickets within a 15 minute SLA Resolve incoming issues to the Service Desk within a 45 minute budget Monitor and Manage tickets / alerts generated by RMM system Utilise skills in solving problems and support issues, diagnosing solutions Identify re-ocurring tickets and implement a permanent solution Ensure client data integrity, monitoring & management of client backups Escalate tickets to 2nd and 3rd line engineers when neccessary. Position Requirements Experience in a 1st Line Support or similar position CompTIA A+, Network+, Security+ (Beneficial but not essential as training is provided) Be process driven and highly focused about process improvement Excellent communicatioin skills A good personality and a sense of humour Skilled in time managment and planning Consistency in approach and troubleshooting while working tickets Ability to take control and make the client feel comfortable Position Remuneration Monday to Friday 8am 5pm Salary £21,000 £23,000 + £2,000 KPI Bonus 25 days holiday including bank holidays Childcare Voucher Scheme Long Service Bonus Training Onsite Staff Parking & Casual dress Social Events Staff room with games table Pension Scheme

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